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LiveChatChatBotHelpDeskOpenWidget
Multichannel supportChat page linkOutbound messagesCampaignsAI canned responsesText CopilotAI Text enhancementsChat summaryInsights
AI ChatBotVisual builder
WorkflowsMacros

context| 2024 summary

Automate your holiday hustle

Say goodbye to seasonal chaos.

Build a support structure to not just survive, but thrive!

See event summary

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Manage your whole customer service from a single app

Set up LiveChatFit your whole customer service in the LiveChat app.
Fit your whole customer service in the LiveChat app.

MULTICHANNEL SUPPORT

Be where customers are

Integrate Facebook, Instagram, Apple Messages for Business and SMS.

Interact with your customers on the top social media platforms worldwide.Multiply your channels

CHAT PAGE LINK

Connect with everyone

Let customers reach you from everywhere by sharing a direct link to your chat.

Share a direct link to your chat on emails, social media posts, and more.Get your link

OUTBOUND MESSAGES

Make the first move

Review customer records and send outbound messages that can get even up to 98% of open rate.

Send outbound messages that land with your customers.Spread your message

CAMPAIGNS

Put your offer on display

Engage, drive sales, and prevent cart abandonment with campaigns. 83% of LiveChat users already do. Learn how

Launch campaigns that fit your business, attract customers, and convert.Launch your campaign

AI CANNED RESPONSES

Take a breather

Relax while AI delivers ready-to-use replies. Observe your response time peak.

Let AI canned response suggestions ease your work.Discover AI canned responses
Copilot

Meet Copilot, a free AI assistant that helps your agents and customers.

Master LiveChat, get setup advice, and integrate your own business knowledge with the app.

Meet Text Copilot
Set up LiveChat with ease thanks to Copilot's advice.

TEXT ENHANCEMENT

Make a good impression

Delight your customers with stellar replies thanks to AI enhancing your texts.

Discover your inner writer thanks to AI text enhancements.Transform your writing

CHAT SUMMARY

Draw conclusions

Save 76% of your time and get key points from chats without straining your eyes.

Summarize customer conversations in seconds and save yourself a lot of reading time.Summarize a chat
Insights

Read 1000 chats in 30 seconds

Stay ahead of your customers’ trends and issues thanks to intelligent analysis.

Get your insights
Learn customer trends, predict issues, and make business decisions thanks to Insights.
Learn customer trends, predict issues, and make business decisions thanks to Insights.

Automate simple interactions, and focus on crucial matters

Set up ChatBotSet up complex chat bots in a quick and simple visual builder.
Set up complex chat bots in a quick and simple visual builder.

AI CHATBOT

Respond to situations

Deliver tailored, automated interactions based on your customer interactions and resources.

Let your chatbots learn from your resources and relate better to your customers' queries.See inside

VISUAL BUILDER

A better way of building chatbots

Design chatbots on a convenient and intuitive platform. Deploy them without any coding.

Design and launch complete chatbots in minutes.Build bots in minutes

Manage your postponed cases and resolve them 2 times faster

Set up HelpDeskSet up a convenient and automated help desk that reduces your pile of unsolved tickets to nothing.
Set up a convenient and automated help desk that reduces your pile of unsolved tickets to nothing.

WORKFLOWS

Automate your workflow

Automate multi-step, background tasks to ensure smooth and efficient operations.

Set up background automation that handles strategic tasks behind the scenes.Learn workflows
MACROS

Combine multiple actions into one

Consolidate multiple actions, like sending replies and updating ticket statuses, into one keystroke.

Create macros
Multitask effortlessly by mixing related tasks into one action thanks to macros.
OpenWidget

Deliver a unified chat experience across all your platforms

Set up Open WidgetDeliver a unified chat experience across all your platforms with OpenWidget.
Deliver a unified chat experience across all your platforms with OpenWidget.

Welcome all

Introduce global accessibility standards like WCAG 2.2 and ADA to your channels.

Adhere to the global accessibility standards thanks to a modern chat widget design.Dive into the details

See you next time!