Name: Callzz
Price: 10 USD
Rating: 5 (1 reviews)

Callzz

Great customer communications with multi-channel approach

$10 / mo, per agent

Works with LiveChat

Callzz is an easy, flexible and useful solution for LiveChat users to simplify the business-customer relationships with multi-channel approach.

The integration of three features (audio call, video call and screensharing) in one app improves support, drives sales and builds an optimal customer experience with secure connection.

Fully digital and free audio and video calls help you provide more personal connection with the customer and reduce the time you spend on customer service.

Use screensharing to help the customer in situations where you need better visualization.

All of these features are supported by most browsers and do not require any additional software to be downloaded or installed.

While using Callzz, your team has full control of who and when is provided with the possibility to have an audio/video call or use screensharing feature. You can either send a call or screensharing link to the customer or decide and provide their chat window with the call and screensharing buttons.

Callzz - a three-in-one feature for them who believe that communication is the most important pillar of customer relations.

Key Features

Easy to install

The great news is, you don’t need to buy and install loads of different solutions to offer multiple channels.

One click to install Callzz and start using all of three features (audio call, video call, screensharing), directly from the LiveChat Widget.

Free worldwide

All the features of Callzz are fully digital. No need to download or install any software for the customer, no need to have a phone number.

Calls are completely free for customers regardless of their geographic location.

Three features - one chat window

No need to navigate between windows and pages. By installing Callzz, all of its three features can be used right from the chat window. A click-to-call button means customers can engage in an audio/video call with an agent directly through the website.

Audio call

Audio calls are ideal for dealing with customer’s urgent enquiries. Audio calls are a tried and tested customer contact channel with proven success as both the team and a customer can have an effective dialogue back and forth, and quickly find a common ground where the problem can be solved.

Video call

The main use of a video call is to deliver in-person customer support remotely. Video call has allowed businesses that rely on face-to-face contact to provide the same customer experience online.

Screensharing

Screensharing is a great and powerful feature when you need to show or see, not just tell and listen. For example, if a customer is having trouble navigating through your website or filling out a certain form, screensharing can be used to show the customer exactly what they need to do.

Browser friendly

Audio/video calls are supported by Chrome, Firefox, Safari, Edge, iOS and Android Chrome.

You can share your screen in Chrome, Firefox and Safari.

Boost sales/Save time

The future of customer communication lies in a multi-channel approach. Callzz combines all of the most important communication channels in one widget. This is what helps you to deliver the best online customer experience, save your agents’ time and boost sales.

Benefits

For your company

High customer satisfaction rates
Increased sales

For your customers

Opportunity to choose between multi channels
Free calls
Immediate help

For your team

Save time
Provide amazing customer experience

Tutorial & Support

How to use this app

Follow the app tutorial with setup instructions on how to use and properly configure this app with your LiveChat account.