Integration between LiveChat and Google Maps

Deprecation Notice ⚠️

Google will end Google Business Messages on July 31, 2024. After this date, LiveChat and Google Maps integration will stop working.

If you have alternative chat channels, consider inviting your customers to continue conversations there. Instagram or Telegram are excellent choices.

How does it work?

The integration connects chats in Google Maps with LiveChat, so agents can receive and respond to messages directly from LiveChat, without needing to use a separate app. With ChatBot support, you can add quick replies and automated responses.

Setup

To set up the integration:

Install the app on the LiveChat Marketplace
Go to Settings / General tab, and complete General Information, Greetings and Availability sections
Go to Verify and Launch tab to complete Google's verification and release business in Google Maps publicly

Testing

To test the setup, open Settings and find test URLs on Test tab.

Key Features

Seamless installation

No need to copy-paste code or configure any advanced settings. Simple wizard guide you through whole process.

Fast and reliable

Thanks to using native LiveChat and Google Business Messages APIs, the integration works fast and stable. It supports all types of messages, including rich messages and ChatBot quick replies.

Secure and privacy-aware

We know how privacy is important for businesses and clients. That is why we don't retain your conversations.

Benefits

Reach customers where they are

Help your customers reach you with the scale of Google Maps. With great conversational experience, delight your customers and drive results.

Create connections that count

Drive sales, loyalty, and customer satisfaction through assistive experiences and rich features.

A better way to chat with customers

75% of consumers now prefer to engage with a brand over private messaging channels versus traditional channels.

App Privacy

The developer FEDYK sp. z o. o. indicated that the app’s privacy practices may include handling of user data. You can learn more in the app’s Privacy Policy. App installation indicates your acceptance of the terms and conditions set by Text, Inc. Marketplace.

Tutorial & Support

How to use this app

Follow the app tutorial with setup instructions on how to use and properly configure this app with your LiveChat account. To get help and support contact FEDYK sp. z o. o.. You can also suggest improvements or request new features in the upcoming versions of Google Maps.