Integrate LiveChat with KnowledgeBase and empower your support with self-service
Developed by LiveChat
Works with   LiveChat

KnowledgeBase is a help center software that allows you to create, manage, and share self-service content with your customers and within the customer support team.

Discover the potential of KnowledgeBase to optimize your product information, empower support agents, and deliver round-the-clock customer support. KnowledgeBase lets you effortlessly organize product and service information, benefiting both your team and customers.

By equipping support agents with instant access to organized knowledge resources, you can improve their responsiveness and the quality of information and, in the long run, grow customer satisfaction.

Simultaneously, customers can explore a comprehensive help center featuring product FAQs, articles, and instructions, at their convenience. With 24/7 self-service capabilities, ticket deflection is maximized, ultimately reducing the costs of your customer service.

See the full feature list here:

Install KnowledgeBase and start a free trial!

Key Features

AI-generated articles, titles, and tags 
Provide a couple bits of information and let AI create help articles, from content, titles, to tags.
Build two different knowledge bases – one for your team, and one for your customers.
Widget for LiveChat
No more jumping back and forth. Connect with LiveChat to send articles directly from KnowledgeBase to chat.
Rich-text editor
Create engaging and informative content packed with images, videos, and GIFs.
Booster for LiveChat
Enable KnowledgeBase Booster and let your customers browse help articles directly within a chat window.
Customizable help center
Build a public help center that matches the design of your brand.


Boost your team’s productivity
Serve more requests and customers with handy knowledge base software that improves knowledge management and the agents’ workflow.
Improve internal communication
Create and manage internal policies, documentations, and guides and make sure everyone in your company is on the same page.
Increase responsiveness
Product information at their fingertips lets agents quickly find solutions and resolve customer requests almost instantly.
Reduce costs
Higher productivity, frictionless communication, and less time spent on repetitive issues drive down costs connected to customer support.
Day and night customer support
Let your customers find the answers themselves without contacting your agents. Anytime they need it.
Lower agent's workload
Enhance your support team by enabling customers to solve simple issues on their own.

Ratings & Reviews

0out of 5 • 0 Ratings






How would you rate this app?

Tutorial & Support

App tutorial and setup instructions how to use and properly configure this app with your Text account.
To get help and support contact LiveChat. You can also suggest improvements or request new features in the upcoming versions of KnowledgeBase.
The developer LiveChat indicated that the app’s privacy practices may include handling of user data. You can learn more in the app’s Privacy Policy.

© 2023 Text. All rights reserved.

Hi! We are glad to have you on our website! Before you start using our website, please note that we use cookies and similar technologies to enhance your website experience, analyze traffic and usage, personalize content to your preferences, and assist in our marketing efforts. By using our website, you consent to allow us, and our partners, to collect, use, retrieve, and store cookies and similar technologies on your computer or other devices. You can revoke your consent at any time in your computer/device browser settings. Click the Cookies Policy to check how you can control the use of cookies through your device. Your data will be processed in accordance with our Privacy Policy.