LiveSession
LiveSession
Watch LiveSession recording instantly from LiveChat.
Developed by LiveSession
Works with   LiveChat

LiveSession lets you add context to each LiveChat conversation you are having. Get to know what the user you are talking to was doing on your website and enchant your visitors with excellent support!

Our core functionality, session replays, allows you to record and replay user sessions to find dead ends in your user’s journey. With LiveSession Clickmaps and Engagement Heatmaps, you can identify your website’s most clickable elements and spot the hottest sections to improve your website’s conversion rate. Using LiveSession DevTools lets you easily detect errors in a customer’s browser and provide top-notch technical support.

Narrow down the data you gathered and watch only the sessions that are an exact match to your criteria. Reduce the time needed to dig into essential data. Use one of our default filters or extend LiveSession’s functionality even more with custom events and custom properties.

Add some context to each conversation. Enrich every chat with a link to the user’s session replay and provide the best customer experience and superb support!

Key Features

Session replays

Watch how users interact with your website, both on desktop and mobile.

Filters
Use LiveSession filters and watch replays that match your exact criteria. Save your searches for later and share them with your team.
Click maps & heat maps
Know where your users click and which parts of your website engage them the most.
User identification & custom properties
Add your users’ information to understand their behavior even better.
Custom events
Extend LiveSession’s functionality even more by tracking any event you want.
Rage clicks & Error clicks
Identify your website’s elements that cause users’ frustration.
DevTools
Detect JavaScript errors and get a glance at console logs.
User journey
Get an instant overview of your user’s activity during the session.
Engagement score
Save time with automated suggestions of the most interesting recordings.

Benefits

By industry

E-commerce Boost your sales and recover abandoned carts by knowing where and when your customers drop off.

SaaS Increase your sign up and conversion rates by shortening your website’s visitors’ registration path.

By roles

UX designers and researchers Conduct UX research and improve your products’ usability by using the top session replay and click mapping software.

Developers Find errors easier with DevTools by accessing console logs.

By use case

Customer support Provide first-class customer service by getting the context of each conversation.

Performance marketing Track your campaign’s performance and test new targeting strategies by getting to know how different groups of users react to your content.

App Privacy

The developer LiveSession indicated that the app’s privacy practices may include handling of user data. You can learn more in the app’s Privacy Policy. App installation indicates your acceptance of the terms and conditions set by Text, Inc. Marketplace.

Tutorial & Support

How to use this app

Follow the app tutorial with setup instructions on how to use and properly configure this app with your LiveChat account. To get help and support contact LiveSession. You can also suggest improvements or request new features in the upcoming versions of LiveSession.

info@text.com

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