Rdentify for LiveChat

Name: Rdentify for LiveChat
Rating: 5 (1 reviews)

AI powered NLU technology that identifies signs of problem gambling

Developed by Rdentify

Works with LiveChat

We recognise that signs of problem gambling are often subtle. Indicators can be sporadic, spread across multiple chats and agents, and in the fast-paced worlds of customer support and retention, common cues can easily be missed.

Rdentify helps flag vulnerable players helping prevent potentially severe consequences for both the customer and the operator.

Our technology integrates seamlessly with your LiveChat system, making it easy for your agents to use. Using our product will enhance your processes, lower your operational risk, and demonstrate to the regulators that you take the protection of your customers seriously. Additionally, no personal data is stored on our servers, leaving you in full control.

Key Features

AI powered NLU technology

Our multi-lingual language models can spot signs of risk in conversations in real time.

Increased Accuracy

Lowers the risk of regulatory fines by improving accuracy in identifying problem gamblers.

Accountability

Reviews your customer base and ensures appropriate interactions have been completed.

Benefits

Customer Service Agent

AI powered assistant flags signs of risk in real time and enables agents to interact or flag the account.

Customer Service Manager

Audit a team’s live chats and emails to ensure that they are properly interacting with high-risk customers.

Compliance Team

Evaluate a company’s responsible gaming performance to ensure regulatory requirements are met.

App Terms

Legal Terms

By installing this app, you agree to the Marketplace Terms.

Tutorial & Support

How to use this app

Follow the app tutorial with setup instructions on how to use and properly configure this app with your LiveChat account. To get help and support contact Rdentify. You can also suggest improvements or request new features in the upcoming versions of Rdentify for LiveChat.