Rdentify for LiveChat
AI powered NLU technology that identifies signs of problem gambling
We recognise that signs of problem gambling are often subtle. Indicators can be sporadic, spread across multiple chats and agents, and in the fast-paced worlds of customer support and retention, common cues can easily be missed.
Rdentify helps flag vulnerable players helping prevent potentially severe consequences for both the customer and the operator.
Our technology integrates seamlessly with your LiveChat system, making it easy for your agents to use. Using our product will enhance your processes, lower your operational risk, and demonstrate to the regulators that you take the protection of your customers seriously. Additionally, no personal data is stored on our servers, leaving you in full control.
Key Features
Our multi-lingual language models can spot signs of risk in conversations in real time.
Lowers the risk of regulatory fines by improving accuracy in identifying problem gamblers.
Reviews your customer base and ensures appropriate interactions have been completed.
Benefits
AI powered assistant flags signs of risk in real time and enables agents to interact or flag the account.
Audit a team’s live chats and emails to ensure that they are properly interacting with high-risk customers.
Evaluate a company’s responsible gaming performance to ensure regulatory requirements are met.
App Terms
Legal Terms
By installing this app, you agree to the Marketplace Terms.
Tutorial & Support
How to use this app
Follow the app tutorial with setup instructions on how to use and properly configure this app with your LiveChat account. To get help and support contact Rdentify. You can also suggest improvements or request new features in the upcoming versions of Rdentify for LiveChat.