Automated agent training with customer simulation
Developed by AgentTrainer
Works with   LiveChat

Your all-in-one training tool is here — experience how easy it is to make an expertly trained team and boost customer satisfaction.

Create quizzes automatically from your archival chat interactions or add pieces of training by hand and create a robust knowledge library for all departments in your organization — all streamlined in a single platform.

And, once your agents have the necessary knowledge but lack hands-on practice — help them get familiar with real chatting using AgentTrainer’s advanced customer simulation with multiple user personas to chat with.

Installing AgentTrainer requires no complex setup to get you started — it’s as simple as one click. With its deep integration with the LiveChat ecosystem, you can head straight on to creating memorable training programs.

No upfront commitments. Simply see for yourself how quickly you’ll say au revoir your old training methods.

Key Features

Automatically generated training
Generate your quizzes directly from a selected range of product or problem-solving chats to quickly create a library of universal knowledge for your team.
Monumental library for knowledge
Add images, videos, and files to your quizzes to complement any training with your already existing resources.
Hands-on practice with customer simulation
Use the customer simulator to get agents familiar with the chatting environment and train them on all key procedures in your organization with live chat simulation.
Necessities at the ready
Keep track of your agents’ training results and scores, see their progress, and manage your training resources — all inside of a unified dashboard.
Nothing is set in stone
Easily fine-tune your training content based on feedback and real-world interactions.


Plug and play
Install the app to get started instantaneously — no tedious configuration or onboarding involved. All agents added to your license are automatically visible in the AgentTrainer app.
Experienced team = happier customers
Agents specialized in their field are your best asset. With AgentTrainer, their knowledge remains up to date and can be conveniently accessed through a unified dashboard.
Continuous improvement culture
New training topics on the horizon? Every tag in your chats can be used to automatically generate training for your team and keep them up to date with any changes in your procedures.
Feel-good agent productivity
A well-trained team is happier with their work and more confident during their day-to-day tasks.

What's new

We added:

  • Client simulator!

We improved:

  • The application works now like lightning!

Tutorial & Support

App tutorial and setup instructions how to use and properly configure this app with your LiveChat account.
To get help and support contact AgentTrainer. You can also suggest improvements or request new features in the upcoming versions of AgentTrainer.
The developer AgentTrainer indicated that the app’s privacy practices may include handling of user data. You can learn more in the app’s Privacy Policy.

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