AI-first support that scales with demand

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Text App desktop interface showing a live chat between a customer, an AI agent, and a human agent. The layout includes a chat inbox, user details panel, and conversation thread with follow-up actions.
Customer support chat widget powered by Text, showing a conversation between a user, an AI agent, and a human agent.

Leading brands trust Text

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Text App
Customer service software packed with live chat, helpdesk, and AI agents to handle the support work at scale.

Powered by
Text Intelligence

Your own AI system, trained on your business knowledge and customer data. It autonomously delivers support, completes tasks, and drives sales conversions.

AI agent in Text App continuing a past customer conversation, recommending local trip options with images and “Read more” buttons. Interface includes a user message, agent reply, and two visual trip suggestions: bird watching and a castle trail.AI agent in Text App assisting a customer with inventory management. The chat includes a product inquiry, AI reply with automation features, quick-reply buttons, and confirmation that the team will follow up.AI agent in Text App handling a renewal inquiry and transferring the conversation to a human account manager, who joins to assist the customer.AI agent in Text App confirming an onboarding appointment and offering nearby dinner recommendations. The customer accepts, triggering restaurant suggestions with images and “Book a table” buttons.AI agent in Text App guiding a user through connecting a payment provider, explaining setup steps and confirming that transactions will sync to the dashboard.AI agent in Text App responding to a frustrated user, acknowledging the issue and confirming that settings and sync group have been reset to resolve it.

Self-acting AI agents

Your AI customer service experts are endlessly scalable, and deliver stellar assistance by live-searching data.

AI-led support

AI agent in Text App continuing a past customer conversation, recommending local trip options with images and “Read more” buttons. Interface includes a user message, agent reply, and two visual trip suggestions: bird watching and a castle trail.

Sales lead nurturing

AI agent in Text App assisting a customer with inventory management. The chat includes a product inquiry, AI reply with automation features, quick-reply buttons, and confirmation that the team will follow up.

Routing and escalation

AI agent in Text App handling a renewal inquiry and transferring the conversation to a human account manager, who joins to assist the customer.

Concierge care

AI agent in Text App confirming an onboarding appointment and offering nearby dinner recommendations. The customer accepts, triggering restaurant suggestions with images and “Book a table” buttons.

Product onboarding

AI agent in Text App guiding a user through connecting a payment provider, explaining setup steps and confirming that transactions will sync to the dashboard.

De-escalation and resolution

AI agent in Text App responding to a frustrated user, acknowledging the issue and confirming that settings and sync group have been reset to resolve it.

One workspace for your customer service tools

Provide real-time chat support with AI agents handling most of the traffic.

Text App interface showing a conversation where an AI agent escalates a declined card issue to a human advisor, who resolves it in real time. UI includes inbox filters and chat details.Text App interface showing a conversation where an AI agent escalates a declined card issue to a human advisor, who resolves it in real time. UI includes inbox filters and chat details.

Accelerate the work with emails and queries using a handy ticketing system.

Help desk system in Text App, with filters for agent, priority, and status. A ticket table below displays requester info, subject, priority, assigned agent, and current status.Help desk system in Text App, with filters for agent, priority, and status. A ticket table below displays requester info, subject, priority, assigned agent, and current status.

Support and sell across multiple channels with full context in Text App.

Communication channels in Text App, showing customer messages linked to platforms like Messenger, Gmail, and Shopify.Communication channels in Text App, showing customer messages linked to platforms like Messenger, Gmail, and Shopify.

Engage, automate, and grow

Campaigns

Reach out when it matters. Trigger personalized messages across your site for sales, support, or loyalty.

Campaigns

Traffic

Engage visitors when they're most likely to convert. Spot high-intent users and turn traffic into results.

Traffic

Automations

Automate chats and tickets with canned responses and ticket rules that keep your team fast, consistent, and in flow.

Automations

Reports

Choose clarity over clutter. Text App spots trends and shifts — helping your team move quickly and with confidence.

Reports
Campaigns

Top performers
scale with Text

Duncan AndrewsDuncan Andrews

Text has given me agency, freedom, and the ability to focus on the next phase of our efficiency drive.

Duncan Andrews
CRM & Digital Manager, Wembley Stadium
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$1.5M

revenue added in 6 months
with LiveChat and ChatBot

Sephora logo

+25%

increase in average order value after implementing LiveChat

Funded Trading Plus logo

125K/yr

chats automated with ChatBot and LiveChat

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Test free for 14 days. Start at $25/mo.