Most recent
Automate9 min read | Mar 29 | Aleksandra Tadrzak
Understanding Named Entity Recognition: Extracting Key Information from Unstructured Data
If Coleridge wrote “The Rime of the Ancient Mariner” in this century, he would have probably replaced water in “...water, water everywhere” with data. It’s true, data is... read more
Learn9 min read | Mar 25 | Marisa Wilson
Measuring Success: Key Metrics for Evaluating the Impact of Customer Service Automation
Customer service automation is like having a helpful sidekick for your business. It lets customers tackle their questions without always needing a human touch. Taking... read more
Learn11 min read | Mar 12 | Marisa Wilson
Building Trust in Text-based Customer Support: Tips for Authentic Communication
Customer service has evolved into a defining and important aspect of modern brands, with almost all consumers reporting that it influences where they shop. 86% of... read more
Automate9 min read | Mar 06 | Aleksandra Tadrzak
Customer Self-Service Portals: Empowering People with Knowledge and Resources
Modern customers are tech-savvy, informed, and self-sufficient. They prefer to find solutions on their own time, using self-service options, before contacting support... read more
Learn9 min read | Mar 05 | Marisa Wilson
The Future of Customer Service: Exploring AI and Automation Trends
Some people fear automation and AI and others want to overuse it. Whatever your relationship is with AI, research shows that human-like AI can be highly beneficial in... read more
Automate9 min read | Feb 13 | Aleksandra Tadrzak
Optimizing Automated Workflows for Efficiency and Customer Satisfaction
Customer service is the single most important element of your company’s public perception. You can boast the best product in the market and lightning-fast delivery times,... read more
Grow10 min read | Feb 09 | Marisa Wilson
Sentiment Analysis for Customer Experience Management
Sentiment analysis plays a crucial role in customer experience management (CEM). Using advanced natural language processing (NLP) techniques, businesses can evaluate the... read more
Automate8 min read | Feb 07 | Aleksandra Tadrzak
Creating Dynamic Visual Content with Text-to-Video Tools
Our eyes are always wide open. It’s not a clever quip but a fact. Last year’s data shows we watch videos for 17 hours every week! This insatiable appetite for videos is... read more
Learn9 min read | Feb 06 | Marisa Wilson
The Power of Text Extraction
According to statistics, approximately 80% of text data is unstructured, which means it's not organized in a predefined manner, isn't searchable, and is almost... read more
Learn8 min read | Feb 05 | Aleksandra Tadrzak
Content Moderation and Filtering Using Language Detection
Most of us spend hours online every day without ever considering how content moderation shapes our experience. Everything you see while browsing the internet has had to... read more
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