Support Hero
About your team
We’re a team of almost 30 people dedicated to supporting over 40,000 customers across 150+ countries. We focus on providing effective support, quick and clear communication, and top-notch service quality. Our clients know they can always rely on us. Besides daily support, we work on different projects like collaboration with developers, language analysis, and much more! In times of quick AI development, we are working on improving automation and building AI tools to support people in their efforts to solve the most advanced cases and build relationships.
We’re available to our customers 24/7, so be prepared for different shifts.
You will be responsible for:
Being the first point of contact, supporting customers with code installation, product usage, customer exit reporting, billing assistance, and more;
Quick, efficient, and high-quality communication;
Collaborating with technical support in more technically complex cases;
Building professional relationships with clients;
Learning about our products daily and keeping up with the release of new features by our product teams.
What you'll need to bring:
Excellent English skills – you’ll be using it all day;
We expect that you already have experience in business customer support;
Fast typing skills – at least 40 WPM;
Strong multitasking abilities;
You need to be ready to work the graveyard shift;
Strong analytical and communication skills;
You will need to be able to assimilate large amounts of information day in and day out;
Basic knowledge of JS/HTML is a plus.
How we work
We have implemented a hybrid workplace, in which our team in Wrocław and nearby (up to 50 km), follows a 3/2 model: three days in the office to foster creativity, teamwork, and social interaction, and two days working from home.
If you’re based outside of Wrocław, you'll work in the office for three days each month to maintain valuable face-to-face connections, while continuing to contribute significantly to product development remotely.
Benefits
We don’t want you to worry about all the basic benefits - like a Multisport card, private health care, or a home office equipment budget.
What we really want you to feel and what we believe in is that the real benefits come from the culture we’ve built.
With a hybrid work model (whether it's three days per week or three days per month, depending on your location), unlimited paid days off and sick days policy, an environment focused on outcomes instead of worked hours, and people dedicated to their work, you’ll find a workplace where you can thrive.
And here’s the icing on the cake: you’ll have the opportunity to work with the makers behind all Text products: LiveChat, ChatBot, HelpDesk, KnowledgeBase, OpenWidget.
Are you feeling like this might be a great place to consider working for? We feel it too ;) Join us and apply.