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Text API
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Technology for customer service apps
Messaging API
Implement event-based messaging for sync and async communication
Use cases
live chat apps, chatbots, in-app messaging
Text clustering
Group documents and text fragments by their similarities
Use cases
customer segmentation, FAQs
Sentiment analysis
Look for emotions and sentiments in text and messages
Use cases
mood detectors, tone adjustment apps
Text analytics
Analyse text and phrases for relationships
Use cases
advanced reporting, custom dashboards
Omnichannel APIs
Funnel all channels into a single messaging experience
Use cases
all-in-one communication, messaging super-apps
Text classification
Assign messages, chats, and text documents to defined categories
Use cases
spam detection, automatic case assignment
Text mining
Discover customer behaviors in messages, chats, or tickets
Use cases
marketing automation, customer segmentation
Website widget
Monitor and interact with visitors via rich messages and apps
Use cases
custom chat, website analytics, lead capturing
Text generation
Generate text and documents based on specific prompts
Use cases
autocomplete, automatic replies, content marketing
Summarization
Summarize messages, documents, or entire chats and tickets
Use cases
customer service apps, reporting tools
Auto description
Generate descriptions for products or advertisements
Use cases
e-commerce experience, ads automation
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