Senior Backend Developer - HelpDesk
About your team
At HelpDesk, we craft a modern ticketing system designed to help businesses efficiently manage e-mail communications, automate tedious tasks, and maintain strong customer relationships.
We are constantly pushing the boundaries of what HelpDesk can achieve and our roadmap stands by it. Our team is at the forefront of incorporating AI-driven features, including smart reply suggestions and the automated identification of similar tickets, to enhance user experience.
You’ll collaborate with two backend developers Jakub and Piotr. Beyond that, you’ll be part of a product team that includes frontend developers, product designers, and QAs all led by Rafał.
Our tech stack:
We work extensively with Node.js and PostgreSQL, leveraging Redis, RabbitMQ, and Kubernetes to build scalable and high-performing systems.
We’re also flexible with our tech stack, ready to explore new tools and pick the best ones for the job.
Role & Responsibilities
Develop and refine backend services that power our product while keeping performance, scalability, and reliability top of mind.
Optimize and maintain backend services that power our product and delight our users.
Participate in shaping the product and decision-making about its backend architecture.
Collaborate with other backend developers to get to know the product and discuss tech requirements.
Work closely with our support team on solving complex customer issues.
You may be a good fit for this role if you
Have strong experience in Node.js (TypeScript) and enjoy building backend services.
Work on daily basics with SQL databases — we’re big fans of PostgreSQL.
Are comfortable with Redis, RabbitMQ, and Kubernetes, especially in GCP environments.
Understand how to develop robust, scalable code for growing products.
Are interested in security, authentication, and protocols like OAuth.
Nice to have: Experience with email technologies (DKIM, SPF, DMARC, etc.).
Like to work in a changing business environment and is proactive in finding solutions.
What really matters to us is your attitude and sense of ownership — we’re all in when it comes to building the product. We take a proactive, “Let’s make it happen” approach to everything we do. Sound like your vibe? Let’s talk!
How we work
We have implemented a hybrid workplace, in which our team in Wrocław and nearby (up to 50 km), follows a 3/2 model: three days in the office to foster creativity, teamwork, and social interaction, and two days working from home.
If you’re based outside of Wrocław, you'll work in the office for three days each month to maintain valuable face-to-face connections, while continuing to contribute significantly to product development remotely.
Benefits
We don’t want you to worry about all the basic benefits - like a Multisport card, private health care, or a home office equipment budget.
What we really want you to feel and what we believe in is that the real benefits come from the culture we’ve built.
With a hybrid work model (whether it's three days per week or three days per month, depending on your location), unlimited paid days off and sick days policy, an environment focused on outcomes instead of worked hours, and people dedicated to their work, you’ll find a workplace where you can thrive.
And here’s the icing on the cake: you’ll have the opportunity to work with the makers behind all Text products: LiveChat, ChatBot, HelpDesk, KnowledgeBase, OpenWidget.
Are you feeling like this might be a great place to consider working for? We feel it too ;) Join us and apply.