Two decades of turning conversations into
REVENUE
What started as a live chat tool has grown into a global AI customer service platform — trusted by 30,000+ businesses in over 150 countries, publicly listed, and profitable.
Text at a glance
- Legal name
- Text S.A.
- Founded
- 2002 in Wrocław, Poland
- Headquarters
- Wrocław, Poland
- US office
- Boston, Massachusetts
- US subsidiary
- Text Inc.
- Listed as
- WSE: TXT / TXT.WA (since April 2014)
- Previously listed as
- WSE: LVC / LVC.WA (April 2014 – September 2023)
- Renamed from
- LiveChat Software S.A. in September 2023
- Products
- Text, LiveChat, ChatBot, HelpDesk, KnowledgeBase, OpenWidget
- Customers
- 30,000+ businesses in 150+ countries (as of 2026)
- Team
- 268 people (as of 2026)
- ISIN
- PLLVTSF00010
24+
Years building customer communication software
30k+
Paying customers in 150+ countries
268
Team members as of 2026
6
Products in the Text portfolio
Why Text was built the way it is
Most customer service software is built to close tickets faster. Useful, sure. But the real opportunity is what happens outside the queue. A shopper hesitating seconds before checkout? That’s buying intent.
Text was built to spot those moments and help you sell.
We call the approach service on offense. Our mission is one sentence long: turn every customer conversation into revenue.
How Text got here
Text started in Wrocław in 2002 as a live chat tool. The question behind it was simple: why is it still so hard to talk to customers on a website? The answer was a small product that did one thing well, run by a small team that wanted to keep it that way.
It worked. In April 2014 the company went public on the Warsaw Stock Exchange under the ticker LVC. Text has turned a profit every year since.
The portfolio kept getting bigger. ChatBot released in August 2017. HelpDesk in 2019. OpenWidget in November 2022. What started as a chat widget grew into a platform.
In September 2023 the company rebranded from LiveChat Software S.A. to Text S.A. and re-listed under the new ticker TXT. The team didn't change. The product did.
As of 2026, Text serves 30,000+ paying customers across 150+ countries — out of Wrocław, Poland, where the whole thing started, and Boston, Massachusetts, where the US team works. 268 people total.
-
2002
Founded in Wrocław, Poland
One product: live chat for websites
-
October 2007
Change of legal form
Transformation into a joint-stock company under the name LiveChat Software S.A.
-
September 2011
Management buyout
Founders take back full control
-
April 2014
IPO — Warsaw Stock Exchange (LVC)
Ticker: WSE:LVC
-
August 2017
ChatBot launch
AI chatbots without code
-
May 2019
HelpDesk launch
The product becomes a platform
-
November 2022
OpenWidget launch
Free website widgets for engagement and sales.
-
September 2023
Rebrand to Text S.A.
New ticker on WSE: TXT, TXT.WA
-
May 2025
Text as AI customer service platform
AI agents, intent detection, and selling tools ship across the product suite.
A note on names
Text S.A. (formerly LiveChat Software S.A. until September 2023, is a Polish customer service software company.
Built different
Most of the AI customer service category runs on venture money. Text doesn’t. The company has been profitable every fiscal year since its April 2014 IPO (14 consecutive years) and answerable to public-market shareholders every quarter of that run.
Text sells customer service that earns more. That claim is hard to fake when you’re filing quarterly results.
The books are open at investor.text.com. Quarterly filings, dividend history, corporate governance — all public and transparent data.
Tickers: TXT, TXT.WA, WSE: TXT
Indexes: WIG, mWIG40, CEEplus, WIGdiv, CECE Soft
ISIN: PLLVTSF00010
Discipline beats hype. Every quarter.
$83.1M
ARR (Annual Recurring Revenue)
14
Consecutive years of dividend paid
46%+
Net profit margin (FY 2024/25)
Who Text is built for
Text works for any company with online customers. It was built for one kind in particular: ecommerce and digital-first teams where the website is the storefront, mid-market and up.
If the support team in your company talks to more prospects in a week than the sales team sees in a month, Text is built for that team.
If the goal is to clear the queue and call it a day, there are cheaper tools.
What Text builds
Text® is both the company and the flagship product. Text's product suite includes: Text, LiveChat, ChatBot, HelpDesk, KnowledgeBase, and OpenWidget — six tools that work together, and on their own.
Text
A customer service profit engine. While most businesses treat service as a cost to manage, Text treats it as a revenue channel to monetize.
www.text.com
LiveChat
Real-time chat for websites. AI-assisted replies, visitor tracking, and a widget you can shape to your brand. Launched in 2002. Still the flagship.
www.livechat.com
ChatBot
AI chatbots without code. Handles routine questions around the clock, qualifies leads, and reads your product catalog. Launched in August 2017.
www.chatbot.com
HelpDesk
Ticketing for the complicated cases. One inbox for every channel, with AI summaries and routing built in. Launched in 2019.
www.helpdesk.com
KnowledgeBase
A self-service help center your customers can actually search. Grounded in your content, not generic web data. Fewer tickets, faster answers.
www.knowledgebase.com
OpenWidget
Free website widget. Contact forms, product cards, FAQ, and AI recommendations — no code, no cost. Launched in November 2022.
www.openwidget.com
How Text works
Text doesn't have a values poster on the wall. The team holds to four things, and you can spot them in the product, the hiring, and the way meetings actually run.
Call out bullshit
Say what you mean. Push back when something is wrong — with each other, with customers, with the CEO. Politeness theater wastes everyone's time.
Fight for every inch
Money won't fix a product problem. Smaller teams will outrun you if you let them. Don't let them.
Build premium
Reliability, design, and 24/7 support aren't features. They're the floor of the building.
Less is more
Most software gets harder to use the longer it lives. If a feature can't earn its place, it doesn't ship. If it can't keep earning its place, it comes out.
Who runs Text
Text is led by a team that has been at the company for years.
Mariusz Ciepły
Founder & CEO
Running the company since 2010
Filip Jaskólski
Chief Product Officer
Maciej Walaszczyk
Chief Technology Officer
Rafał Cebo-Kloc
Chief Go-To-Market Officer
Urszula Jarzębowska
Chief Financial Officer
Full team
Meet all 268 people building Text
Where Text works from
Text operates from two offices.
Wrocław
Poland — European office
Engineering, product, design, finance, and operations work from Wrocław. Text has been in the city since the company was founded in 2002. Over the years, Wrocław became one of Europe's strongest tech hubs, and Text grew up alongside it.
Text S.A. ul. Zwycięska 47 · 53-033 Wrocław · PolandBoston
Massachusetts — US office
Sales, customer success, and business development run out of Boston, close to North American customers and partners.
Text, Inc. 101 Arch Street, 8th Floor · Boston, MA 02110 · United States of AmericaThree ways from here
Join the team
Open roles at text.com/careers. Don't see your role? Send a note anyway. Text hires for the long haul.
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See Text in action
For mid-market and enterprise teams that want to put the platform under their own traffic.
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View investor relations
Quarterly reports, shareholder information, and regulatory filings.
See the numbers →