Recover hesitant buyers
Customers don't announce they're leaving. Their behavior does. AI Agent catches the signal and steps in before they're gone.
Text features AI Agent
Turn every customer question into a closed sale.
Text AI Agent detects buying signals and acts on them, so the customer who was about to leave ends up buying instead.
$1.5M
Revenue in last 6 months
+25%
Average order value
73%
AI resolution rate
30,000+ teams already turning conversations into revenue
Always on.
Always selling.
Your customers are making buy-or-leave decisions right now. Text AI Agent is built for exactly those moments.
What AI Agent does for you:
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Every visitor on your site right now is telling you something. In real time, AI Agent reads the pages they linger on, the products they compare, the moments they slow down.
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Before they leave without buying, AI Agent steps in to start a conversation about the exact product they're looking at.
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AI Agent recommends, qualifies, and closes on its own. When it needs a human, your team picks up with the full picture already in front of them.
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Dollars. Leads. Customers who came back. You see exactly what your conversations generated, not just how many there were.
Up to 266% higher conversion rates
Customers who engage with AI Agent are significantly more likely to complete a purchase.
Resolves 73% of customer issues instantly
Repetitive questions handled automatically. Your team saves time for the conversations that actually need them.
Every channel your customers use
Website chat, messaging apps: connected in one workflow. Wherever they are, AI Agent is there.
AI and humans, exactly where each one should be
Smart handoffs with full conversation context. Your team steps in when it matters. AI handles everything else.
Up to 266% higherconversion rates
Customers who engage with AI Agent are
significantly more likely to complete a purchase.
Resolves 73% of customerissues instantly
Repetitive questions handled automatically.
Your team saves time for the conversations
that actually need them.
Every channelyour customers use
Website chat, messaging apps: connected
in one workflow. Wherever they are,
AI Agent is there.
AI and humans, exactlywhere each one should be
Smart handoffs with full conversation context.
Your team steps in when it matters.
AI handles everything else.
Every conversation is a shot at revenue.
Every chat coming in is a buying signal.
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Grow the order
Recommend complementary products, bundles, and upgrades based on customer intent, cart contents, and conversation context.
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Give discounts that land
Not to everyone. To the customer who's almost there. Targeted, timed, and tied to a completed purchase.
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Catch abandonment before it happens
A slowing customer is not a lost sale yet. AI Agent steps in early enough to change the outcome.
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Built to run by your rules
Your objection handling, your discount logic, your escalation paths. Teach AI Agent your rules once, it'll run them on every chat.
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Hand offs with context
When the conversation needs a human, everything transfers. Your agent walks in with the full picture. The customer never repeats themselves.
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Generate leads automatically
Qualify visitors, capture contact details, route the ones worth calling straight to your team. They pick up warm.
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Catch them at peak interest
High-intent visitor, right moment. AI Agent books the demo or consult before the window closes.
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Recover hesitant buyers
Customers don't announce they're leaving. Their behavior does. AI Agent catches the signal and steps in before they're gone.
-
Grow the order
Recommend complementary products, bundles, and upgrades based on customer intent, cart contents, and conversation context.
-
Give discounts that land
Not to everyone. To the customer who's almost there. Targeted, timed, and tied to a completed purchase.
-
Catch abandonment before it happens
A slowing customer is not a lost sale yet. AI Agent steps in early enough to change the outcome.
-
Built to run by your rules
Your objection handling, your discount logic, your escalation paths. Teach AI Agent your rules once, it'll run them on every chat.
-
Hand offs with context
When the conversation needs a human, everything transfers. Your agent walks in with the full picture. The customer never repeats themselves.
-
Generate leads automatically
Qualify visitors, capture contact details, route the ones worth calling straight to your team. They pick up warm.
-
Catch them at peak interest
High-intent visitor, right moment. AI Agent books the demo or consult before the window closes.
We added over $1.5M in revenue in the first eight months. All from sales that started in the chat.
We added over $1.5M in revenue in the first eight months. All from sales that started in the chat.
AI that you control.
Completely.
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Your team stays in the loop
Step into any conversation. Guide how AI responds. Approve behaviors before they go live. AI handles the volume. Your team handles the moments that need a human.
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Every customer hears the same brand
Your tone, your standards, your communication rules. Consistent across 30+ languages, every interaction.
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Know exactly what it's earning you
Revenue influenced, carts recovered, conversations converted. You'll know what's working before you think to ask.
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You set the rules. AI plays by them.
Define your knowledge sources, escalation paths, and response boundaries. Every interaction stays within the lines you drew.
Train once,
it sells forever.
Train AI Agent on your products, policies, and FAQs. It gives accurate, on-brand answers every time. And it keeps every conversation moving toward a sale.
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Train
Connect your products, policies, and FAQs. Tell AI Agent how you communicate and what matters to your customers.
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Test
Run simulated chats before anyone sees them. See how AI Agent responds, recommends, and escalates. Change what you don't like.
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Launch and optimize
Go live. Watch the revenue number move. Expand into new opportunities as you find them.
Where your support team and AI turn conversations into revenue.
Not just a place to handle tickets. A revenue engine your whole team runs together.
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Help desk
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Live chat
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AI-assisted inbox
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Native AI Agent
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Workflows
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Multichannel messaging
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Real-time monitoring and reporting
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Apps and integrations
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Help desk
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Live chat
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AI-assisted inbox
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Native AI Agent
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Workflows
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Multichannel messaging
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Real-time monitoring and reporting
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Apps and integrations
- Transparent pricing
Enterprise-grade
security & compliance
CCPA
WCAG 2.2
SOC2
GDPR
PCI DSS - SAQ A
BBB Accredited Business
Data Privacy Framework
They've done this before. They'll help get you there faster.
They've done this before. They'll help get you there faster.
Make every chat
a checkout.
Frequently asked questions
How do I get started with the Text AI Agent?
Sign up for the Text platform and start with a 14-day free trial. Connect your website, product catalog, help center, FAQs, and support knowledge to train your AI Agent on how your business operates. From there, you can define AI Agent skills, set escalation rules, customize tone of voice, test conversations, and deploy your AI customer service agent across chat and support channels. No complex setup or technical team required.What is an AI sales agent?
An AI sales agent helps businesses detect buying intent, guide customer conversations, recommend products, and move customers toward purchase automatically. Unlike traditional chatbots, AI sales agents can take actions in real time to recover revenue, reduce hesitation, and increase conversion rates.What is an AI customer service agent?
An AI customer service agent helps businesses automate customer conversations across chat, email, and messaging channels. Text AI Agent combines conversational AI for customer service with AI sales automation and customer service automation designed to resolve support requests, recommend products, escalate conversations, and guide customers toward purchase in real time.Can Text AI Agent increase ecommerce conversion rates?
Yes. Text AI Agent is built for ecommerce teams that want to recover revenue and convert more customer conversations into purchases. The AI Agent proactively engages hesitant buyers, recommends products, reduces cart abandonment, and supports repeat purchases through conversational AI for ecommerce.How is Text AI Agent different from an AI chatbot for customer service?
Traditional AI chatbots for customer service are designed primarily to answer questions and resolve support requests. Text AI Agent goes beyond chatbot automation by detecting customer intent, guiding purchase decisions, recommending products, recovering abandoned carts, qualifying leads, and triggering AI Agent workflows based on real-time customer behavior.
What are AI Agent skills?
AI Agent skills are configurable AI actions and workflows that define how the AI should behave in specific customer situations. Teams can create custom AI Agent workflows for product recommendations, objection handling, lead qualification, cart recovery, ticket routing, escalation, and customer support automation.Can I build custom AI Agent workflows?
Yes. Text allows teams to build custom AI Agent workflows and automation flows based on customer intent, ecommerce behavior, support scenarios, and business goals. AI Agent workflows can include discounts, escalation rules, lead routing, booking flows, and revenue recovery actions.Can AI Agent hand conversations over to human agents?
Yes. Text AI Agent supports AI-to-human handoff with full conversation context, escalation rules, and human supervision built in. Human agents can step in whenever conversations require trust, judgment, or advanced support.Is Text AI Agent multilingual?
Yes. Text AI Agent supports multilingual customer service conversations while maintaining consistent tone of voice, support quality, and brand-safe communication standards across languages and channels.Is Text an AI agent software or customer service platform?
Text combines AI agent software, AI customer service software, and customer service workflows in one platform designed for ecommerce and digital-first support teams. It brings together AI customer service automation, AI sales automation, multichannel support, reporting, and AI Agent workflows in a single customer service platform.