AI Agent
Get your team's time back, on the conversations that actually matter. Up to 73% of issues resolved before anyone on your team sees them. The cases that reach a human are the ones worth their attention.
Text features Help Desk
Support that earns.
Your help desk shouldn't just resolve issues. It should drive sales. Solve faster, and turn every ticket into an opportunity for revenue.
30,000+ teams already turning tickets into transactions
$1.5M
Revenue in last 6 months
+25%
Average order value
+30%
Sales growth
Resolve 73% of customer cases before a ticket is created.
Your help desk starts the moment someone lands on your site. Your AI Agent handles the straightforward stuff before it ever becomes a ticket, and your team focuses on the cases worth their time.
How it works:
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Most help desks only kick in after a ticket lands. Text watches behavior, intent, and support signals in real time so you catch what's coming and cut it off before it escalates.
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Before they leave without buying, AI Agent steps in to start a conversation about the exact product they're looking at.
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AI Agent recommends, qualifies, and closes on its own. When it needs a human, your team picks up with the full picture already in front of them.
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Dollars. Leads. Customers who came back. You see exactly what your conversations generated, not just how many there were.
39% less time spent per ticket.
4,000 tickets per week using automation.
100+ tickets handled in 4 hours via prioritization and tagging.
Every channel your customers use.
Website chat, email, messaging apps: connected in one workflow.
39% less time spentper ticket.
4,000 tickets per weekusing automation.
100+ tickets handled in 4 hoursvia prioritization and tagging.
Every channel your customers use.
Website chat, email, messaging apps:
connected in one workflow.
Service isn't overhead. It's a sale waiting to happen.
Your support queue is full of buying signals. Text surfaces them, routes them, and closes them before a ticket ever gets opened.
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Workflows
A support operation that runs itself. VIPs flagged, SLAs protected, follow-ups sent automatically. Your team doesn't need to manage the process, so it can start working the cases.
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Ticket assignment
Faster resolutions, because each chat lands with the person best placed to close it. Workload, language, skills – however your team is built, it routes accordingly.
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Ticket details
Get the full picture before the first response. History, ownership, priorities, escalations, and context all in one place so your team walks into every conversation already knowing the situation.
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Prioritization
High-impact conversations and SLA risks surface first, so your team's attention goes where it costs you most not to look.
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Ticket rules
Consistency without babysitting. Every ticket routed, assigned, escalated, and followed up the right way.
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Filters
A workspace built around how your team thinks. Custom views for every priority, status, and workflow.
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Integrations
A help desk that works inside your established tools. Push data to your CRM, sync records, trigger actions via webhooks or API.
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AI Agent
Get your team's time back, on the conversations that actually matter. Up to 73% of issues resolved before anyone on your team sees them. The cases that reach a human are the ones worth their attention.
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Workflows
A support operation that runs itself. VIPs flagged, SLAs protected, follow-ups sent automatically. Your team doesn't need to manage the process, so it can start working the cases.
-
Ticket assignment
Faster resolutions, because each chat lands with the person best placed to close it. Workload, language, skills – however your team is built, it routes accordingly.
-
Ticket details
Get the full picture before the first response. History, ownership, priorities, escalations, and context all in one place so your team walks into every conversation already knowing the situation.
-
Prioritization
High-impact conversations and SLA risks surface first, so your team's attention goes where it costs you most not to look.
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Ticket rules
Consistency without babysitting. Every ticket routed, assigned, escalated, and followed up the right way.
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Filters
A workspace built around how your team thinks. Custom views for every priority, status, and workflow.
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Integrations
A help desk that works inside your established tools. Push data to your CRM, sync records, trigger actions via webhooks or API.
Turn tickets into
transactions.
Less guessing.
More closing.
Give your team the context they need to act fast, skip the manual work, and focus on conversations that move the number.
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Ticket summary
Walk into any handoff or escalation already knowing what happened. No reading through long threads to get up to speed.
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Detect language
Get every conversation to a team member who can help, without anyone triaging it manually first.
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Suggest tags
Keep your operation organized without the overhead. AI categorizes incoming tickets so your team always knows what they're looking at.
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Enhance messaging
Send responses that sound right every time. Clearer, sharper, on-brand, without a second round of edits.
We added over $1.5M in revenue in the first eight months. All from sales that started in the chat.
We added over $1.5M in revenue in the first eight months. All from sales that started in the chat.
Know exactly what your AI Agent is doing and why.
Get full visibility into every AI interaction so your team can step in at the right moment, catch issues before they reach the customer, and keep quality high.
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Keep humans where they matter most.
Review AI behavior, approve responses, and guide workflows so your team stays in control of every interaction that needs a human call.
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Your team, working at a level above.
From newbie to expert, everyone gets instant reply suggestions they can trust. Your team delivers consistent, high-quality responses without slowing down to second-guess themselves.
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See what's working and what it's worth.
Track conversations, revenue attribution, engagement, and conversion in one place so you always know where AI is driving impact and where it needs adjusting.
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You set the rules. AI plays by them.
Define knowledge sources, escalation paths, and response limits so every interaction stays aligned with your products, policies, and the way your team operates.
Walk into the next budget meeting with a different kind of number.
Most customer support platforms tell you how fast you replied.
Text tells you how much your team earned.
Where your support team and AI turn conversations into revenue.Your AI Agent handles the volume. Your team handles the value.
Not just a place to handle tickets. A revenue engine your whole team runs together.Text is a complete customer service platform where your team and AI Agent work toward the same outcome. Every chat moves the business forward instead of just getting resolved.
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Help desk
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Live chat
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AI-assisted inbox
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Native AI Agent
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Workflows
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Multichannel messaging
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Real-time monitoring and reporting
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Apps and integrations
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Help desk
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Live chat
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AI-assisted inbox
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Native AI Agent
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Workflows
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Multichannel messaging
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Real-time monitoring and reporting
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Apps and integrations
- Transparent pricing
Enterprise-grade security & compliance
CCPA
WCAG 2.2
SOC2
GDPR
PCI DSS - SAQ A
BBB Accredited Business
Data Privacy Framework
Get a team of experts who've already
figured out what works.
Get a team of experts who've already
figured out what works.
Your next sale is in
your support queue.
Frequently asked questions
How do I get started with Text Help Desk?
Sign up for the Text platform and start with a 14-day free trial. Connect your website, help center, FAQs, and support knowledge to set up your help desk. From there you can configure ticket routing, automation workflows, AI Agent skills, and escalation rules. No complex setup or technical team required.What is an AI help desk?
An AI help desk combines traditional ticket management with AI-powered automation to resolve customer issues faster, route conversations intelligently, and surface revenue opportunities from support interactions. Text Help Desk uses AI Agent to handle up to 73% of cases automatically before they become tickets.How does Text Help Desk increase revenue?
Text Help Desk turns every support interaction into a potential sale. AI Agent detects buying signals during support conversations, recommends products, and routes high-intent customers to your sales team. Every ticket your team closes comes with full context on revenue influenced, leads captured, and conversion outcomes.Can Text Help Desk handle high ticket volumes?
Yes. Text Help Desk uses AI Agent to resolve routine issues automatically, smart ticket routing to distribute workload, prioritization to surface SLA risks, and workflow automation to handle follow-ups. Teams using Text have managed thousands of tickets per week without growing headcount.How does ticket routing work in Text Help Desk?
Text routes tickets based on workload, language, agent skills, and custom rules you define. Tickets land with the person best placed to resolve them — and close them. You can set escalation paths, SLA alerts, and priority rules to make sure nothing falls through.
Does Text Help Desk support multiple channels?
Yes. Text Help Desk connects website chat, email, and messaging apps into a single workflow. Every conversation — regardless of where it started — is managed in one place so your team never switches tabs to get the full picture.Can AI Agent hand off to a human agent?
Yes. When a conversation needs a human, Text AI Agent transfers it with full context — conversation history, customer details, and suggested next steps. Your agent walks in already knowing the situation. The customer never repeats themselves.Is Text Help Desk multilingual?
Yes. Text Help Desk detects customer language automatically and routes conversations to the right agent. AI Agent supports multilingual interactions so your team can deliver consistent support quality in any language your customers use.What reporting does Text Help Desk provide?
Text Help Desk tracks support performance, AI resolution rate, revenue influenced, leads captured, and customer outcomes in real time. You get a clear picture of what your conversations generated — not just how many tickets were closed.How is Text Help Desk different from other help desk software?
Most help desk tools measure speed. Text measures revenue. Text Help Desk combines ticket management, AI automation, and sales intelligence so your support team contributes directly to the business outcome — not just the queue.