The Chat Engagement report helps you understand how conversations are initiated in your chat channels. It shows whether chats were initiated by customers, teammates, or through campaigns, providing a clear view of what drives engagement.
You can filter the data by keyword, teammate, tag, or country to focus on specific areas of interest. The report also includes a daily breakdown that shows the exact number of chats from each source, helping you identify trends and measure the impact of proactive outreach or customer activity.
By tracking chat engagement over time, you can observe how customers interact with your team, assess campaign effectiveness, and identify opportunities to enhance engagement and support efficiency.
Questions?
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