Privacy Policy

1. Introduction

Welcome to our Privacy Policy. This policy is brought to you by Text, Inc., located at 101 Arch Street, 8th Floor, Boston, MA 02110, USA, registered under EIN 45-3480911. This Privacy Policy applies specifically to the Text Shortcuts & Canned Messages Chrome Extension. It governs our practices regarding the collection, use, and disclosure of your personal data when you use this extension. This policy is tailored to the specific functionalities and data interactions of the Chrome extension, ensuring you are fully informed about your rights and options for managing your privacy.

If you have any questions or comments about this Privacy Policy, please contact us at support@text.com.

We take your privacy seriously and are committed to protecting the information you share with us. This policy details the types of information we may gather from you, how we intend to use it, and under what circumstances it might be shared.

Please review this policy periodically for any updates, which will be posted on this page.

For data processing activities that fall under our Terms of Use, this Privacy Policy does not apply.

2. Information we may collect about you

We collect and process the following information which may include your personal data.

This includes: Your name, last name, email address, phone number, contact data, device’s ID, your user preferences as well as all the data (including personal data) you supply to us and information provided by you when using the Service or website.

Basic Personal Information: Such as your first and last name, email address, phone number, contact data as well as all the data (including personal data) you supply to us and information provided by you when using our digital products.

Log data and device information: We collect details about the device you use to access our digital products, including your device’s ID, type, and operating system, as well as your browser type, version, and settings like time zone and location.

Usage Data:We also gather information about how you use our products, such as your interaction patterns and preferences.

Personal Communications: Any emails, texts, or chat messages you send us.

Content Data: We collect various types of content that you provide while using our products, including texts, images, sounds, videos, and hyperlinks. This encompasses all documents, data entries, and other materials you upload or input.

Cookie information and other identifiers: We utilize cookies and similar technologies to recognize your browser or device, enhancing your user experience.

We do not collect personal information from anyone under the age of 13. If you notice we collect and process personal data of anyone under this age, please contact us. We encourage parents and legal guardians to monitor their children’s Internet usage and to help enforce this Policy by instructing their children never to provide personal information through the websites or Services.

We do not use automated decision making processes that have a legal or significant impact on you.

If the extension includes AI-powered features, please be aware that AI-generated outputs may contain errors or inaccuracies. While we strive for high-quality and relevant results, we do not assume liability for the accuracy, reliability, or compliance of AI-generated output with applicable laws. You should review and verify any AI-generated output before relying on it for decisions.

3. Why we collect information about you - purpose of processing

We will use information about you for delivering and enhancing our digital products we offer . The processing of information in this way is necessary for us to provide you with a functional and optimized experience. By understanding how you use our products, we aim to ensure that all features work correctly and that your experience with our products is as enjoyable and effective as possible. possible.

Here’s why we process your data and the legal grounds we rely on:

Deliver Products: We process your information to provide the digital products you have requested, ensuring that our services function as intended and meet your expectations. This includes processing necessary data to enable the core features of our extension. The legal basis for this processing is the contract we enter into with you when you choose to use our extension, as it is essential to fulfilling our agreement and delivering the requested services.

Personalize Products: We adapt and tailor our products to your preferences, like customizing writing suggestions based on your content, fulfilling our commitment to deliver the services agreed upon. This processing is also performed under the legal basis of the contract we have with you, ensuring we deliver personalized services as agreed.

Support Services: We address issues you encounter and respond to inquiries, ensuring effective customer support as part of our commitment to you and to respond to your requests. We process this data to fulfill our commitments to provide support under our contract with you.

Troubleshoot Problems: We use data such as log files to diagnose and resolve technical problems, fulfilling our commitment to deliver the services agreed upon. This processing is essential to fulfill our contractual commitments and deliver the services as promised.

Product Development: We innovate and improve our products using your feedback and usage data. Innovating and improving our products using feedback and usage data is driven by our legitimate interest in enhancing our offerings and meeting your needs effectively.

Marketing and Promotions: We send promotional messages and updates based on your preferences with your consent, or we may rely on legitimate interest, but you always have the option to opt out.

Legal Compliance and Harm Prevention: We use data to comply with legal obligations and protect against fraud. This processing is necessary to fulfill legal obligations imposed by applicable laws.

4. Data sharing

We will share your information (including personal data) with third parties only in the ways that are described in this Privacy Policy.

Personnel, suppliers or subcontractors: We keep your information confidential, but may disclose it to our personnel, suppliers or subcontractors insofar as it is reasonably necessary for the purposes set out in this Privacy Policy. However, this is on the basis that they do not make independent use of the information, and have agreed to safeguard it.

Our digital products might include links to other websites and use third-party tools to enhance your experience. We ensure any personal data shared with these parties is transferred securely and legally. However, these external platforms have their own privacy policies which you should review as they control how your data is handled. We are not responsible for their privacy practices and suggest using these services cautiously.

Required by law: In addition, we may disclose your information to the extent that we are required to do so by law (which may include to government bodies and law enforcement agencies); in connection with any legal proceedings or prospective legal proceedings; and in order to establish, exercise or defend our legal rights.

5. Data transmission

Your data is transmitted safely by using encryption. We secure our website and other systems with technical and organizational measures against the loss, destruction, access, change or dissemination of your data by unauthorized persons.

6. How Long We Store Your Data We keep your data for as long as you use the extension. Once you delete your account or stop using the extension, your data is no longer stored.

7. Your rights

You have the following rights over the way your personal data are processed.

To make a request, please let us know by sending an email to support@text.com.

1. You have the right to request a copy of the personal information we process about you and to have any inaccuracies corrected.
2. You can ask for supplying, correcting or deleting personal information held about you.
3. You can ask us to restrict, stop processing, or to delete your personal data.
4. You have the right to object to the processing of your personal data where we rely on our legitimate interests as the legal basis. If you object, we will stop processing your data unless we demonstrate compelling legitimate grounds that override your rights.
5. You can withdraw your consent for data processing.
6. Obtain a copy of your personal data, which you can use with another service provider
7. If you have a complaint about how we have processed your personal data, please contact us at support@text.com. We will do our best to resolve your complaint promptly and fairly. However, if you are not satisfied with our response, you have the right to complain to a supervisory authority. The contact details for supervisory authorities in the European Union can be found on the following website and the United Kingdom can be found on the following website. 

Text, Inc. has designated Text SA as its European Union representative to serve as a contact point between our Company and individuals or data protection authorities in the EU and in regard to our obligations under the GDPR. You can contact TEXT SA via email: support@text.com. Our Data Protection Officer is Maciej Malesa Text, Inc. 101 Arch Street, 8th Floor, Boston, MA 02110, United States of America, email: support@text.com.

For residents of California, we acknowledge the protections granted by the Consumer Privacy Act (CCPA) and California Privacy Rights Act (CPRA). They give you certain rights over your personal information, such as the right to (i) Get a copy of personal information we hold about you, (ii) Correct any inaccurate personal information and have your personal information deleted if you believe any of your personal information is inaccurate or incomplete,(iii) While we don’t sell you personal information to third parties for financial gains, we do share personal information with our advertising partners to deliver targeted ads. You have the right to opt out of this sharing. If you want to opt out of sharing your information through cookies, see our Cookies Policy for more information. Our practices and methods of processing personal information described in this policy apply accordingly to all personal information (as the term is defined under CCPA/CPRA) we collect and process. We disclose the categories of personal Information as outlined in section 4 “Data sharing” to third-party service providers and other entities for business purposes. Please note that we may need to verify your identity and place of residence before completing your rights request at this point.

8. Changes to this privacy policy

This Privacy Policy may be updated from time to time. We encourage you to review this website for the latest information on our privacy practices. If there are any material changes to this Privacy Policy, you will be notified by posting a notice on the website prior to the change becoming effective. If you do not accept any changes made to this Privacy Policy, please discontinue the use of the website and the Services.