The integration with LiveChat provides the website builder’s users with the solution that makes their online customer communication smooth and more efficient. From now on, the users can implement LiveChat through the WebSite X5 Marketplace in just one click.
LiveChat helps companies to run effective online communication. According to the LiveChat Customer Service Report’s results, 2018 was another year in a row, in which the demand for live chat has kept growing. In 2018, a company experienced an average of 978 monthly chats.
Nowadays technology is playing a leading role in each business. Business owners should consider incorporating solutions that meet customers communication requirements rather than only selling products or offering services. Being right here, right now for those who have any inquiry helps to build positive experiences among your target groups and leads business to grow.
Szymon Klimczak, CMO at LiveChat
Chatting with website visitors is just the beginning of LiveChat’s abilities. The application provides users with many more tools aiming to improve the business grow, including these ones that can work as conversion rate optimizers. The application was equipped with features that increase the likelihood of finalizing visitors’ purchase decisions, e.g. by adding chat invitations on-site, the website owners can reach all visitors automatically and start chatting.
By implementing the chat on websites, business owners are able to provide cost and time savings. As an example: while a phone agent can speak to only one client at a time, a LiveChat agent can work with 10 clients simultaneously. On the other hand, using LiveChat on a website means you have to be available for your clients. This, of course, is much easier said than done, especially when it comes to small businesses. LiveChat offers a solution to help. Within the latest integration with ChatBot, users are able to boost their customer service performance with bots.
LiveChat is a global brand in this competitive market and has a product that performs well because it enables all levels of users to quickly handle customer service with live support. Incomedia is extremely excited to work in partnership with LiveChat and to offer LiveChat as complementary and additional service to WebSite X5. We look forward to supporting LiveChat with our service offerings in order to push their product to the best channels and give them the visibility they deserve.
Federico Ranfagni, CEO of Incomedia
WebSite X5 is a software that has an easy-to-use interface which is packed with tools and enables all levels of users to create and publish professional websites, blogs, and online shops, without needing to code. Follow the program’s 5 steps, take advantage of the Drag & Drop editor, and use template and object presets to easily create responsive sites that are compatible with all browsers and the latest mobile devices. WebSite X5 has no monthly fees and allows to create as many sites as the customer likes. Plus, since the software is installed on your PC, it is possible to work anywhere, any time, even without an Internet connection.
WebSIte X5 includes LiveChat as a pre-installed object in the editions Evo and Pro of its application. More information: here.
Boston, MA – June 13, 2019
