LiveChat has joined forces with PrestaShop, the European leader in open-source e-commerce software. The partnership allows almost 40k merchants to add the LiveChat tool to their online shops directly from PrestaShop’s admin panel.
PrestaShop’s approach to building its product as an open-platform fits the bigger picture that LiveChat Partners Program has been focused on for a few years now. Rather than relying on direct sales for the users of e-commerce platforms, the company has consistently extended its partnership network in the matter of deep integrations with solutions dedicated to merchants.
LiveChat Partnerships Manager, Pawel Halas explains the benefits behind the collaboration for the company.
PrestaShop’s environment consisting of small and medium stores is great for our product. There is no secret, live chat features are crucial for any online store and proved to have an impact on increasing sales revenue. What we appreciate a lot in PrestaShop is its open-platform model that enables us to build the integration in a way that is super easy for any merchant to install and use.
Pawel Halas, LiveChat Partnerships Manager
PrestaShop already supports over 300k businesses worldwide. This is the first stage of the companies’ partnership meaning that the LiveChat feature is currently available for almost 40k merchants from chosen markets, among others, U.S., U.K and Nordic. If all goes as planned, the businesses will consider extending the partnership to other markets.
To make things as simple as possible, the LiveChat feature can be added to an online shop with just a few clicks. Both companies ensured the mechanics of integrating the chat app is user-friendly. However, if any help needed, the merchant can count on the support of the LiveChat customer service team available for users 24/7/365. Once the addon is placed in the PrestaShop admin panel, the merchant needs to set up an account within the LiveChat platform. The users will be charged according to LiveChat’s standard pricing plans.
Boston, MA – November 13, 2019
