LiveChat offers a chat application to help fast-growing businesses to stay in touch with their customers, anytime and anywhere, just as they have come to expect.
LiveChat announced it has been named a BigCommerce Certified Technology Partner, providing more than 50,000 BigCommerce customers access to a solution which will make their online customer service instant and more efficient. Beginning today, BigCommerce customers can integrate the tool through the BigCommerce App Marketplace in just one click.
If you want to succeed in ecommerce, you must pay great attention to your customer service strategy. Brand websites are the most popular way for clients to communicate with brands. Many companies found the solution for this matter through live chat technology that helps to automate customer service, making it even quicker. This is proved by the fact that currently our product is used by more than 21,000 businesses worldwide. We promote our know-how among the target groups with the zero-budget marketing and without a sales team, consequently following the inbound strategy.
Szymon Klimczak, CMO at LiveChat
LiveChat allows businesses to run online customer service more efficiently, providing cost and time savings for the business owner. As an example: while a phone agent can speak to only one client at a time, a LiveChat agent can work with 10 clients simultaneously. What is more, by adding chat invitations on-site, the website owners can reach all visitors automatically. This helps to increase customer engagement, which increases the likelihood that they will finalize purchase decisions. In this way, the chat application can be also used as a conversion rate optimizer.
On the other hand, using LiveChat on a website means you have to be available for your clients. This, of course, is much easier said than done, especially when it comes to the small businesses. LiveChat offers a solution to help. Within the latest integration with chatbot factory BotEngine, users are able to boost their customer service performance with bots.
Our partnership with LiveChat further illustrates our commitment to providing merchants access to the highest-caliber technologies and service providers available in the industry. LiveChat shares our desire to help merchants sell more and grow faster to maximize success, and we look forward to working together to mutually support customers.
Russell Klein, senior vice president of corporate development for BigCommerce
BigCommerce Certified Technology Partners are selected for offering best-in-class technologies, value, and superior customer service. For more information, visit: https://www.bigcommerce.com/apps/livechat-premium-live-chat-and-help-desk-software/
Boston, Massachusetts — October 27, 2017
