LiveChat today announced its customers are now able to use Apple Business Chat, a new way for users to communicate directly with companies using the Messages app on Apple products.
We are proud to support Apple Business Chat, which offers a powerful, engaging new way for businesses to connect with their customers where they are and when they want, using Apple products. Businesses that use LiveChat can easily sign up to try Apple Business Chat beta.
Mariusz Cieply, CEO of LiveChat
LiveChat’s customers can use Apple Business Chat to give their customers an opportunity to easily contact businesses, receive real-time support, access products, and services, or make purchases quickly and securely using Apple Pay.
With Business Chat, customers can always reach a live person and are always in control of whether they share any contact information with a business.
To start an Apple Business Chat conversation, customers can tap the Messages icon on a company’s website or in their iOS app. If they choose the message, a conversation with the company’s agents will open instantly in the Messages app, and users can take their time responding when it’s convenient.
Apple Business Chat is now available in beta for users and businesses worldwide, and is built into iOS 11.3 or later. The Chat Suggest new chat suggestions feature is available on iPhone running with iOS 13 and higher.
For more information visit: apple.com/ios/business-chat.
Messages sent by Business Chat users are routed by the LiveChat’s messaging platform to a company’s live agent consoles.
The integration is driven by the native LiveChat Platform APIs. It’s offered to businesses that are developing their customer service teams with an omnichannel communication mindset.
To get the service up and running, a company needs to follow an installation guide that is available in the LiveChat Marketplace.
Boston, MA – April 15, 2020
