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We are ready to support you. Letter to the LiveChat customers

Mar 14, 2020

These are not easy times for many businesses. If your company is affected by these extraordinary circumstances, LiveChat wants to support you as much as possible. When online communication is taking the lead, we will do our best to help you stay connected with your customers, no matter where you may be working.

Our company has, just like many others, switched to remote work. Because of that, we know that it’s even more important to stay coordinated and provide instant information. Remember that our support team is available 24/7 to help you with every product problem and question you might have.

At the same time, we would like to assure you that your business is safe with us. All our products and infrastructure are up and running as usual. All operations, including product development and support, are running like normal.

Additionally, there are several initiatives that we’ve taken:

  • We support nonprofit organizations supporting the community, especially during this time of need. Such organizations can apply for LiveChat for Nonprofits and get our product for free. (For-profit organizations can apply if they can show that they support others). If you need our help, or if you know an organization that could benefit from it, please let us know.
  • An extended trial period for all companies that need to switch to remote work. Additionally, we can offer you a 50% total discount for your first annual payment. Reach out to us!

Despite the circumstances, we want to make sure that you can manage your workflow effectively. Our Support Heroes are more ready than ever to help you adjust to the challenges of this unique situation and to assist you in getting the most out of all of our products: LiveChat, ChatBot, HelpDesk and Knowledge Base. Our priority is, and will always be, the wellbeing of our team and customers. We believe that by implementing these initiatives, we can help to keep you, your team, and customers safe, along with your business.

Take care of yourselves!

The teams behind LiveChat, ChatBot, HelpDesk, and KnowledgeBase

Wroclaw, Poland – 03/14/2020

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