The Text Blog
Strategies for using automation and AI agents to reshape customer service, support, and sales.
Editor's picks
- 01The 15 Best Intercom Alternatives for 2026Sep 4, 2025
- 02AI Website Widget Examples Transforming Customer ExperienceSep 4, 2025
- 03Best help desk software in 2026: the 10 tools worth consideringAug 27, 2026
- 04Sell from your catalog, whatever platform you’re onAug 27, 2026
- 05Customer service vs customer experience: the difference that decides who owns whatAug 27, 2026
Latest articles
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Add a Chat Widget to a Website (and Get Paid for It, Every Month)
A step-by-step guide to adding a chat widget to a website, and turning that setup into recurring revenue as a Text partner. 12 min read -
Set up customer fields that actually stay consistent
Customer fields now come in three new formats, so what your team records becomes data you can segment with ease. 1 min read -
How to Recover Abandoned Carts in WooCommerce
WooCommerce has no built-in abandoned cart tracking. Here's how five plugins fix that, and how to catch shoppers before the cart is even lost. 8 min read -
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Text Joins the Text Solution Program Lineup
Text joins LiveChat, ChatBot, and HelpDesk in the Text Partner Program, a new way for partners to earn recurring revenue. 5 min read -
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From Conversation to Conversion — Text Partners Success Stories
Turn real-time conversations into growth with the Text Partner Program—earn lifetime revenue while helping businesses connect better. 14 min read
Categories
More articles
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See what your chat forms are actually collecting
New report shows pre- and post-chat form results, with sortable answers and insights per question type. 1 min read -
Never miss a customer's contact details again
You can now add phone numbers and emails shared in the chat to the customer profile with one click. 2 min read -
Best AI Chatbot Plugins for WordPress in 2026
A WordPress chatbot only helps if it reads your content. Here's how six top plugins compare—and two popular ones that shouldn't make the cut. 9 min read -
How to recover abandoned carts on Shopify with Text
Two thirds of carts never convert, and Shopify can't see most of them. How to recover Shopify abandoned carts in the chat, before the shopper goes. 9 min read -
WordPress customer service: tools and setup guide
A practical guide to WordPress customer service: the four-layer support stack, plugin vs. hosted platforms, and more. 12 min read -
Best live chat apps for Shopify: The 5 best picks in 2026
Five Shopify live chat apps compared on order data, AI pricing, and the caveats the vendors would rather not advertise. Which app wins? 9 min read -
Check who you're chatting with, without leaving the list
Now, a customer card opens on hover anywhere in the Inbox lists, so checking who's waiting doesn’t mean opening a chat you weren't ready to answer. 1 min read -
Best live chat plugins for WooCommerce in 2026
We compared 6 live chat plugins for WooCommerce — on cart visibility, AI, pricing, and store integration to help you pick the right fit. 12 min read -
WooCommerce order tracking: setup guide for support teams
WooCommerce ships without carrier tracking or a "Shipped" status. Here's the 3-layer fix — tracking plugin, TrackShip automation, and AI chat. 12 min read -
Webflow apps vs custom code: how to add live chat without breaking your site
Webflow has no plugin system, so live chat only installs two ways: a Marketplace App or custom code. Here's how each one works. 11 min read -
Webflow customer service: setting up chat and ticketing
Webflow gives you a website, not a way to answer the people on it. Here's how to add live chat and ticketing. 11 min read -
Best chatbot for Shopify: 6 picks for 2026
We tested six Shopify chatbots on live order data, real automation, and the six-month bill — see which ones actually pay for themselves in 2026. 9 min read -
July Summary: WooCommerce, Klaviyo, Smarter Widget, and More
New Text features partners can promote or build with, from WooCommerce support to Google Cloud Marketplace. 3 min read -
Track your sales in Text
Monitor how chats contribute to revenue. New setup options have been introduced, making it easy to track the revenue generated by your chats with just one click. 1 min read