The Text Blog
Discover strategies for using automation and AI agents to reshape customer service, sales, and marketing.
Discover strategies for using automation and AI agents to reshape customer service, sales, and marketing.
ChatGPT can save your chats, prompts, and files—but consumer and enterprise plans differ. Here's what businesses must know about privacy.
Jun 1, 2026For customer support teams, the key question is whether ChatGPT is accurate enough to trust with real customer interactions.
May 26, 2026Explore the key differences between chatbots and conversational AI. Discover insights to enhance your understanding and make informed choices.
Feb 10, 2026AI agents are more than chatbots. Learn what they are, how they work, and why companies are using them now.
Feb 2, 2026WISMO stands for "where is my order?" — the question customers ask when they've paid and your store's gone quiet.
Jun 29, 2026No single tool wins for everyone. We compare the 12 best customer service software options for 2026, from simple inboxes to full AI-powered platforms.
Jun 10, 2026Ten WordPress plugins for ecommerce: six for the foundation, four for revenue. All free to start.
May 7, 2026Discover effective customer support solutions with the best Gladly alternatives. Explore options to enhance your service experience
Feb 13, 2026Your clients' contact center isn't a cost center. It's a revenue floor. Here's how Text helps you prove it.
Jun 10, 2026Add a chat widget to a website and stop leaving money on the table. Here's how to pitch it, prove it, and earn recurring revenue as a Text partner.
Jun 9, 2026Learn how real-time data integration helps your clients act on data instantly — and how to build it using Text APIs to grow your partner revenue.
Jun 9, 2026485% conversion boost. Zero missed chats. 25% higher order values. This is what live chat API integration actually delivers — and how you build it.
Jun 8, 2026Discover the top lead generation software of 2026, featuring key functionalities and expert insights. Boost your marketing strategy!
Feb 6, 2026Discover effective marketing automation strategies to boost engagement in 2026. Learn practical tips to enhance your campaigns and drive results.
Jan 23, 2026Develop a winning go-to-market strategy with essential steps and best practices. Learn how to navigate challenges and drive success
Jan 16, 2026Discover effective strategies to enhance customer satisfaction with these 10 practical tips. Boost loyalty and improve your service.
Jan 1, 2026The AI agent now understands the images a customer sends, not only the text they type. A screenshot, a product photo, a picture of a damaged item: the agent reads what is in the image and uses it in the conversation. It is live now.
Jun 26, 2026The campaigns page used to be admin-only. Now agents can open it, see every campaign, and create and run campaigns inside their own groups. Where an account has opportunities, agents can launch the campaigns tied to them too.
Jun 19, 2026Routing rules now cover Messenger and Twilio SMS, not just web chat. A conversation from those channels lands with the team that owns it, routed by Facebook Page or by the number the customer texted.
Jun 19, 2026When the same customer opens several tickets about the same issue, agents can now merge them into one master thread. Sub-tickets close, future email replies route to the master, and the full history stays linked in one place.
Jun 18, 2026Discover the top lead generation software of 2026, featuring key functionalities and expert insights. Boost your marketing strategy!
Feb 6, 2026Discover top Groove alternatives to boost your sales engagement in 2026. Explore effective tools that enhance your outreach.
Jan 27, 2026Develop a winning go-to-market strategy with essential steps and best practices. Learn how to navigate challenges and drive success
Jan 16, 2026Discover how AI bots can enhance business efficiency and elevate customer experience. Learn their key benefits and improve your strategy today!
Jan 9, 2026
