for better customer service
We help brands provide better customer service at scale by analyzing, enriching, and automating text communication.
1Yesterday — Manual customer service
In the old days, customer service was manual labor. Customer service representatives handled cases manually, spending hours on repetitive tasks.
Brands hired more agents, managers, and supervisors to scale their customer service. It was costly, prone to human error, and, worst of all, degrading to customer experience.
These days are gone and this chapter is closed now.
2Today — Assisted customer service
We're in the world of assisted work. Customer service representatives automate repetitive parts of their jobs. The products they use grow in intelligence with every customer case solved.
Businesses equipped with AI-powered technology provide quality support faster, cheaper, and at a bigger scale. AI assistance allows for an exceptional customer experience.
Second brain in assistance for brands
Data processed in LiveChat, ChatBot, HelpDesk, KnowledgeBase, and OpenWidget fuels artificial intelligence. Data is the backbone of all of our products. We transform it into a second brain for customer service teams.
With each new bit of data, the second brain gets smarter, capable of providing actionable insights and taking over more responsibilities. For the users of our products, the second brain should feel like gaining superpowers:
- Instant expertise—Access to verified information without a need for endless onboardings, training, and catch-ups
- Unlimited capacity—Handling 10x more customer chats, tickets, and inquiries without breaking a sweat
- Prediction—Foreseeing the next request of the customer and anticipating their needs on-the-fly
Second brain has its public interface at
api.text.com and it's implemented in all of our products. Thanks to that:
- Our products come preconfigured and work right out of the box
e.g., pre-filled help center, preconfigured chatbot scenarios
- Our products automate the most repetitive tasks
e.g., chat categorization, spam filtering, shift management
- Our products proactively assist users and end-users
e.g., automatic replies, sentiment analysis, purchase suggestions
Think of the above as a promise to our customers—our mantra.
Upcoming product updates
What if your chatbot could build itself automatically?
See ChatBot's vision and understand our approach towards truly automated business communication.See what's next
3Tomorrow — Automated customer service
Tomorrow, the customer service relations will be fully automated. Customer service representatives will transition from manual workers to experts and supervisors overseeing automation.
Customer service will scale with no limits and increase in quality. The customers will experience flawless, instant support at any given moment.
The future is bright!