Product Updates

March brought the biggest AI agent upgrade in Text App's history.

AI reply suggestions arrive in Tickets, Workflows can now talk to any external system, live cart data gives agents commercial context in real time, and Teams management is now native to Text App.

This month: your AI agent learns to greet every visitor personally, e-commerce data shows up where agents actually need it, and the chat widget gets the space it's been missing.

This month: the widget gets bigger and smarter, your AI agent starts tracking sales, and language barriers get a lot smaller. December closes out the quarter with changes your customers will notice the moment they visit your site.

Shopify comes to Text App, you get a single view of every customer you've ever talked to, Workflows get smarter, and your AI agent learns faster with a new kind of knowledge source.

This month: your AI agent gets a memory, the mobile app goes dark (in a good way), and getting started with Text App just got twice as easy.

Discover Text App’s September 2025 updates: a smarter Copilot, redesigned workflows, and new AI tools that make customer service faster.