The Text Blog

ChatGPT can save your chats, prompts, and files—but consumer and enterprise plans differ. Here's what businesses must know about privacy.

For customer support teams, the key question is whether ChatGPT is accurate enough to trust with real customer interactions.

Explore the key differences between chatbots and conversational AI. Discover insights to enhance your understanding and make informed choices.

AI agents are more than chatbots. Learn what they are, how they work, and why companies are using them now.

WooCommerce has no built-in abandoned cart tracking. Here's how five plugins fix that, and how to catch shoppers before the cart is even lost.

A WordPress chatbot only helps if it reads your content. Here's how six top plugins compare—and two popular ones that shouldn't make the cut.

Two thirds of carts never convert, and Shopify can't see most of them. How to recover Shopify abandoned carts in the chat, before the shopper goes.

A practical guide to WordPress customer service: the four-layer support stack, plugin vs. hosted platforms, and more.

Text joins LiveChat, ChatBot, and HelpDesk in the Text Partner Program, a new way for partners to earn recurring revenue.

New Text features partners can promote or build with, from WooCommerce support to Google Cloud Marketplace.

Inside Text's enterprise infrastructure, the security stack, compliance certifications, and analytics built for complex support cases.

Model context protocol gives Text partners a new way to sell AI agents, turning integration work into billable projects.

Discover the top lead generation software of 2026, featuring key functionalities and expert insights. Boost your marketing strategy!

Discover effective marketing automation strategies to boost engagement in 2026. Learn practical tips to enhance your campaigns and drive results.

Develop a winning go-to-market strategy with essential steps and best practices. Learn how to navigate challenges and drive success

Discover effective strategies to enhance customer satisfaction with these 10 practical tips. Boost loyalty and improve your service.

Text now detects emails and phone numbers shared in chat and lets agents add them to the profile in one click.

Active cart badges now show cart value next to any conversation in Inbox. Live now for every account.

Add, edit, or delete Custom Customer fields from a dedicated Settings page. Fix mistakes as your needs evolve.

Set what customers see when agents are offline, and your AI Agent is off — keep chat open or show a form instead.

Discover the top lead generation software of 2026, featuring key functionalities and expert insights. Boost your marketing strategy!

Discover top Groove alternatives to boost your sales engagement in 2026. Explore effective tools that enhance your outreach.

Develop a winning go-to-market strategy with essential steps and best practices. Learn how to navigate challenges and drive success

Discover how AI bots can enhance business efficiency and elevate customer experience. Learn their key benefits and improve your strategy today!