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Building Trust in Text-based Customer Support: Tips for Authentic Communication

Customer service has evolved into a defining and important aspect of modern brands, with almost all consumers reporting that it influences where they shop. 86% of customers consider communicating with a real person at a given business crucial. Without the confidence of a quality... read more

Marisa Wilson
11 minutes
Mar 12, 2024

The Future of Customer Service: Exploring AI and Automation Trends

Some people fear automation and AI and others want to overuse it. Whatever your relationship is with AI, research shows that human-like AI can be highly beneficial in customer service. A study conducted by Solvvy shows that approximately 80% of users will use chatbots when the... read more

Marisa Wilson
9 minutes
Mar 5, 2024

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The Power of Text Extraction

According to statistics, approximately 80% of text data is unstructured, which means it's not organized in a predefined manner, isn't searchable, and is almost impossible to manage. This means it's essentially useless. Companies face a significant challenge in... read more

Marisa Wilson
9 minutes
Feb 6, 2024

Content Moderation and Filtering Using Language Detection

Most of us spend hours online every day without ever considering how content moderation shapes our experience. Everything you see while browsing the internet has had to pass through a content filter. The remarkable aspect of content moderation and filtering is that it is almost... read more

Aleksandra Tadrzak
8 minutes
Feb 5, 2024

The Role of Text Recognition in Modern Applications

For centuries, society relied almost exclusively on paper for its record-keeping needs. Then, computers came along and changed how we store information, making it much easier to access. Digitization meant that even an obscure bit of trivia from an out-of-print encyclopedia was... read more

Aleksandra Tadrzak
8 minutes
Feb 1, 2024

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From Data Analysis to Storytelling: Learn About Revolution

In customer service, data analysis involves gathering and evaluating data from several touchpoints, such as client feedback, website comments, call center interactions, and in-person interactions. One of the best ways to understand existing customers, inspire their loyalty, and... read more

Contributing Author and Aleksandra Tadrzak
8 minutes
Jan 29, 2024

API Integration: Best practices for Leveraging Messaging APIs

So, you deployed a chatbot on your messaging app. It interacts with your customers and provides support. But when confronted with complex problems beyond its comprehension, the chatbot routes the queries to your customer service software applications, where a live agent can... read more

Aleksandra Tadrzak
8 minutes
Jan 26, 2024

Contact Center: Enhancing Customer Support through Language Analytics

Research shows that 60% of customers change brands because of poor contact center experience. That’s why your contact center performance needs to be impeccable if you want to surpass customer expectations and inspire customer loyalty. Adopting new-age technology like natural... read more

Contributing Author
8 minutes
Jan 22, 2024

Multilingual Environments: Applications of Language Detection

In an increasingly interconnected world, language detection tools are rising to prominence and becoming an essential asset in the global marketplace. Companies are constantly expanding their reach and catering to a diverse customer base. In the process, they need efficient and... read more

Contributing Author
8 minutes
Jan 16, 2024

Ensuring Security and Privacy in Messaging API: Expert Strategies and Considerations

Companies increasingly rely on messaging APIs to automate text communications to streamline customer interactions. However, ensuring the security and privacy of this sensitive data exchanged through these channels while maintaining convenience and efficiency remains a significant... read more

Contributing Author
9 minutes
Jan 9, 2024

Business Insights: How to Organize and Categorize Your Textual Data

Handling complex data can be a daunting task. For unstructured data, the demand can be higher for several reasons, such as noise in data, changing trends, and the ambiguity of the language. However, you need to understand data models to make informed decisions about your... read more

Contributing Author
7 minutes
Jan 5, 2024

Boosting Productivity with Advanced Text Editors

We live in a technology-driven world where the amount of information we consume and create daily is nothing short of astounding. In this fast-paced setting, productivity is key for business leaders to stay competitive. Likewise, professionals require efficient workflows that can... read more

Contributing Author
9 minutes
Jan 4, 2024

Text Summarization: Distilling Key Information

Text summarization helps generate a summary of customer feedback or reviews about different products. It's not solely focused on customer service but helps in that department. By using natural language processing (NLP) techniques, businesses can quickly identify the most... read more

Contributing Author
6 minutes
Dec 29, 2023