LiveChat helps you delight your customers and fuels your sales.


Learn how to optimize your operations with text. We cover everything from API integrations to machine learning and sentiment analysis.

Customer Self-Service Portals: Empowering People with Knowledge and Resources

Modern customers are tech-savvy, informed, and self-sufficient. They prefer to find solutions on their own time, using self-service options, before contacting support agents. Therefore, they expect quick and straightforward answers that do not require long phone calls or waiting... read more

Aleksandra Tadrzak
9 minutes
Mar 6, 2024

Connect with customers

LiveChat is a complete customer service platform that delights your customers and fuels your sales

Optimizing Automated Workflows for Efficiency and Customer Satisfaction

Customer service is the single most important element of your company’s public perception. You can boast the best product in the market and lightning-fast delivery times, but if customers are unhappy after interacting with your company, then it’s all for nothing. That’s why... read more

Aleksandra Tadrzak
9 minutes
Feb 13, 2024

Creating Dynamic Visual Content with Text-to-Video Tools

Our eyes are always wide open. It’s not a clever quip but a fact. Last year’s data shows we watch videos for 17 hours every week! This insatiable appetite for videos is every marketer and content creator’s dream come true — an incredible opportunity that can be capitalized on in... read more

Aleksandra Tadrzak
8 minutes
Feb 7, 2024

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From Chaos to Clarity: Mastering Text Clustering

Understanding customer feedback is crucial in the digital business environment, especially for e-commerce platforms. However, this feedback's vast and unstructured nature poses a significant challenge. Text clustering, a sophisticated data analysis technique, is crucial in... read more

16 minutes
Nov 30, 2023

Emerging Automation Trends in Customer Service: An Insight

The state of affairs of customer service is undergoing a seismic shift. With technology at the helm, businesses are exploring new frontiers, ensuring they meet and exceed customer expectations. Grow sales with ChatBot Optimize your sales process. Leverage customer experience for... read more

11 minutes
Nov 28, 2023

The Customer Self-Service Portal: Empowering People with IT

When we talk about self-service portals, we're diving into a world where convenience meets technology. Imagine a place where your customers can find answers, solve problems, and make decisions without needing to pick up the phone or wait in a queue. That's the essence... read more

13 minutes
Nov 27, 2023

Opinion Mining: Understanding the Emotions in Text

In the vast expanse of digital content, opinions are expressed in various forms and on countless topics. Understanding these sentiments can be invaluable for businesses, researchers, and policymakers alike for market research, product improvement and much more. This is where... read more

14 minutes
Nov 16, 2023

How to Implement Automated Text-Based Customer Support Effectively

Imagine you're running an e-commerce store. It's midnight, and a customer from the other side of the globe is trying to place an order but encounters a payment issue. In the pre-automated support era, they would have had to wait for business hours for a response. Now,... read more

13 minutes
Nov 8, 2023