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Grow
Selling grows your business, but so do a lot of other improvements. In Grow we tell you about anything and everything that could help you do business better: management, psychology, productivity, growth hacks… Whatever gives you a clear path to success.
How to Optimize Document Organization with Information Retrieval
For information to bring value to your business, it needs to be available to the right people at the right time. When customers have questions about your services, they should be able to find answers easily through your company. When employees have to access important documents... read more
9 minutes
Jan 31, 2024
Business Insights on Democratizing Text Analytics from Unstructured Data
Introduction The need to democratize data cannot be overemphasized. Both big and small businesses need to maximize data for its numerous benefits. From marketing campaigns to gaining a competitive advantage, a data-driven business is always ahead of other brands. However, not all... read more
8 minutes
Jan 15, 2024
Connect with customers
LiveChat is a complete customer service platform that delights your customers and fuels your sales
Connecting Beyond Words: Revolutionizing Communication with Advanced Chat Software
Smileys, emojis, and GIFs are such normal elements in chat services that we barely give a second thought. They weren’t always there, but who even remembers the time when chatting involved only text? Communication in the 21st century has evolved beyond the traditional text-based... read more
8 minutes
Jan 8, 2024
Unlocking Customer Insights: Leveraging Data for Personalized Experiences
Customer-centricity is not just a slogan that gives the illusion you care about customer service. It is a mindset that should be nurtured and communicated throughout an organization. It requires a deliberate effort to prioritize the customer in every decision and action. Without... read more
8 minutes
Jan 2, 2024
Customer Feedback: Turning Textual Data into Actionable Insights
Customer feedback, particularly raw text, holds much information that can be turned into actionable insights. This guide explores turning textual data from customer feedback into meaningful and practical actions for improving products, services, and overall customer experience.... read more
7 minutes
Dec 27, 2023
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The Importance of Sentiment Analysis in Understanding Customer Feedback
Sentiment analysis, or opinion mining, uses natural language processing (NLP) and machine learning (ML) to determine the emotional tone behind online conversations. This is helpful for customer feedback. Depending on the amount of data to be analyzed and the required level of... read more
8 minutes
Dec 20, 2023
Product Development and Innovation
In the dynamic world of digital product innovation, businesses are constantly grappling with the challenge of aligning their new product development with ever-evolving customer needs. The digital landscape is rife with obstacles, from understanding the intricacies of the product... read more
Human Customer Service & Automation: The Right Balance
Remember the days when reaching out to a company meant either a lengthy phone call or a face-to-face conversation? Times have changed, haven't they? Today, we're witnessing a seismic shift from these traditional, often time-consuming, customer service methods to more... read more
Integrating Conversational Agents with Text Clustering: Developments and Practical Uses
The union of chatbots and text clustering technology is shaping the future of business data management. Together, they're redefining how companies handle vast textual data, leading to enhanced user engagement and operational innovation. This article explores the merger of... read more
Human-Automation Collaboration in Customer Support: Harnessing the Power of Both Worlds
Our world is at a point where innovation reshapes industries overnight, and businesses are constantly seeking the next frontier in customer support. With advancements in artificial intelligence, machine learning, and robotics, the allure of automation is undeniable. Yet, the... read more
How to Use Sentiment Analysis to Boost Your Customer Satisfaction Score
In an age where customer experience (cx) reigns supreme, businesses are continually seeking ways to understand and improve the satisfaction of their valued patrons. Enter sentiment analysis, a powerful tool that unlocks the hidden emotions behind customer feedback. This article... read more