Selling grows your business, but so do a lot of other improvements. In Grow we tell you about anything and everything that could help you do business better: management, psychology, productivity, growth hacks… Whatever gives you a clear path to success.
For information to bring value to your business, it needs to be available to the right people at the right time. When customers have questions about your services, they should be able to find answers easily through your company. When employees have to access important documents... read more
Introduction The need to democratize data cannot be overemphasized. Both big and small businesses need to maximize data for its numerous benefits. From marketing campaigns to gaining a competitive advantage, a data-driven business is always ahead of other brands. However, not all... read more
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LiveChat is a complete customer service platform that delights your customers and fuels your sales
Smileys, emojis, and GIFs are such normal elements in chat services that we barely give a second thought. They weren’t always there, but who even remembers the time when chatting involved only text? Communication in the 21st century has evolved beyond the traditional text-based... read more
Customer-centricity is not just a slogan that gives the illusion you care about customer service. It is a mindset that should be nurtured and communicated throughout an organization. It requires a deliberate effort to prioritize the customer in every decision and action. Without... read more
Customer feedback, particularly raw text, holds much information that can be turned into actionable insights. This guide explores turning textual data from customer feedback into meaningful and practical actions for improving products, services, and overall customer experience.... read more
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Sentiment analysis, or opinion mining, uses natural language processing (NLP) and machine learning (ML) to determine the emotional tone behind online conversations. This is helpful for customer feedback. Depending on the amount of data to be analyzed and the required level of... read more
In the dynamic world of digital product innovation, businesses are constantly grappling with the challenge of aligning their new product development with ever-evolving customer needs. The digital landscape is rife with obstacles, from understanding the intricacies of the product... read more
Remember the days when reaching out to a company meant either a lengthy phone call or a face-to-face conversation? Times have changed, haven't they? Today, we're witnessing a seismic shift from these traditional, often time-consuming, customer service methods to more... read more
The union of chatbots and text clustering technology is shaping the future of business data management. Together, they're redefining how companies handle vast textual data, leading to enhanced user engagement and operational innovation. This article explores the merger of... read more
Our world is at a point where innovation reshapes industries overnight, and businesses are constantly seeking the next frontier in customer support. With advancements in artificial intelligence, machine learning, and robotics, the allure of automation is undeniable. Yet, the... read more
In an age where customer experience (cx) reigns supreme, businesses are continually seeking ways to understand and improve the satisfaction of their valued patrons. Enter sentiment analysis, a powerful tool that unlocks the hidden emotions behind customer feedback. This article... read more