LiveChat helps you delight your customers and fuels your sales.

Grow

Selling grows your business, but so do a lot of other improvements. In Grow we tell you about anything and everything that could help you do business better: management, psychology, productivity, growth hacks… Whatever gives you a clear path to success.

How to Optimize Document Organization with Information Retrieval

For information to bring value to your business, it needs to be available to the right people at the right time. When customers have questions about your services, they should be able to find answers easily through your company. When employees have to access important documents... read more

Aleksandra Tadrzak
9 minutes
Jan 31, 2024

Business Insights on Democratizing Text Analytics from Unstructured Data

Introduction The need to democratize data cannot be overemphasized. Both big and small businesses need to maximize data for its numerous benefits. From marketing campaigns to gaining a competitive advantage, a data-driven business is always ahead of other brands. However, not all... read more

Contributing Author
8 minutes
Jan 15, 2024

Connect with customers

LiveChat is a complete customer service platform that delights your customers and fuels your sales

Connecting Beyond Words: Revolutionizing Communication with Advanced Chat Software

Smileys, emojis, and GIFs are such normal elements in chat services that we barely give a second thought. They weren’t always there, but who even remembers the time when chatting involved only text? Communication in the 21st century has evolved beyond the traditional text-based... read more

Contributing Author
8 minutes
Jan 8, 2024

Unlocking Customer Insights: Leveraging Data for Personalized Experiences

Customer-centricity is not just a slogan that gives the illusion you care about customer service. It is a mindset that should be nurtured and communicated throughout an organization. It requires a deliberate effort to prioritize the customer in every decision and action. Without... read more

Contributing Author
8 minutes
Jan 2, 2024

Customer Feedback: Turning Textual Data into Actionable Insights

​Customer feedback, particularly raw text, holds much information that can be turned into actionable insights. This guide explores turning textual data from customer feedback into meaningful and practical actions for improving products, services, and overall customer experience.... read more

Contributing Author
7 minutes
Dec 27, 2023

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The Importance of Sentiment Analysis in Understanding Customer Feedback

Sentiment analysis, or opinion mining, uses natural language processing (NLP) and machine learning (ML) to determine the emotional tone behind online conversations. This is helpful for customer feedback. Depending on the amount of data to be analyzed and the required level of... read more

Contributing Author
8 minutes
Dec 20, 2023

Product Development and Innovation

In the dynamic world of digital product innovation, businesses are constantly grappling with the challenge of aligning their new product development with ever-evolving customer needs. The digital landscape is rife with obstacles, from understanding the intricacies of the product... read more

10 minutes
Nov 23, 2023

Human Customer Service & Automation: Striking the Right Balance

Remember the days when reaching out to a company meant either a lengthy phone call or a face-to-face conversation? Times have changed, haven't they? Today, we're witnessing a seismic shift from these traditional, often time-consuming, customer service methods to more... read more

13 minutes
Nov 21, 2023