The Text Blog
Strategies for using automation and AI agents to reshape customer service, support, and sales.
Latest articles
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Customer service vs customer experience: the difference that decides who owns what
Customer service vs customer experience explained: learn the key differences, metrics, ownership, examples, and how CS shapes the customer journey. 14 min read -
Call center compliance is your way in when clients are ready to ditch the phone
A partner's guide to pitching call center compliance when clients want off the phone and onto chat. 16 min read -
Add a Chat Widget to a Website (and Get Paid for It, Every Month)
A step-by-step guide to adding a chat widget to a website, and turning that setup into recurring revenue as a Text partner. 12 min read -
How to Recover Abandoned Carts in WooCommerce
WooCommerce has no built-in abandoned cart tracking. Here's how five plugins fix that, and how to catch shoppers before the cart is even lost. 8 min read -
Text Joins the Text Solution Program Lineup
Text joins LiveChat, ChatBot, and HelpDesk in the Text Partner Program, a new way for partners to earn recurring revenue. 6 min read
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More articles
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From Conversation to Conversion — Text Partners Success Stories
Turn real-time conversations into growth with the Text Partner Program—earn lifetime revenue while helping businesses connect better. 14 min read -
Best AI Chatbot Plugins for WordPress in 2026
A WordPress chatbot only helps if it reads your content. Here's how six top plugins compare—and two popular ones that shouldn't make the cut. 9 min read -
How to recover abandoned carts on Shopify with Text
Two thirds of carts never convert, and Shopify can't see most of them. How to recover Shopify abandoned carts in the chat, before the shopper goes. 9 min read -
WordPress customer service: tools and setup guide
A practical guide to WordPress customer service: the four-layer support stack, plugin vs. hosted platforms, and more. 12 min read -
Best live chat apps for Shopify: The 5 best picks in 2026
Five Shopify live chat apps compared on order data, AI pricing, and the caveats the vendors would rather not advertise. Which app wins? 9 min read -
Best live chat plugins for WooCommerce in 2026
We compared 6 live chat plugins for WooCommerce — on cart visibility, AI, pricing, and store integration to help you pick the right fit. 12 min read -
WooCommerce order tracking: setup guide for support teams
WooCommerce ships without carrier tracking or a "Shipped" status. Here's the 3-layer fix — tracking plugin, TrackShip automation, and AI chat. 12 min read -
Webflow apps vs custom code: how to add live chat without breaking your site
Webflow has no plugin system, so live chat only installs two ways: a Marketplace App or custom code. Here's how each one works. 11 min read -
Webflow customer service: setting up chat and ticketing
Webflow gives you a website, not a way to answer the people on it. Here's how to add live chat and ticketing. 11 min read -
Best chatbot for Shopify: 6 picks for 2026
We tested six Shopify chatbots on live order data, real automation, and the six-month bill — see which ones actually pay for themselves in 2026. 9 min read -
July Summary: WooCommerce, Klaviyo, Smarter Widget, and More
New Text features partners can promote or build with, from WooCommerce support to Google Cloud Marketplace. 3 min read -
The 11 Best Conversational AI Platforms for 2026
11 conversational AI platforms, ranked on natural language understanding, integrations, and AI voice agents — not feature lists. 20 min read -
Best live chat for WordPress: 6 plugins, priced and compared
6 WordPress live chat plugins compared by price, WooCommerce integration, and AI automation. See which one fits your store before you install. 10 min read -
Enterprise Customer Support Software Built for the Cases Nobody Else Can Handle
Inside Text's enterprise infrastructure, the security stack, compliance certifications, and analytics built for complex support cases. 11 min read