The Text Blog
Strategies for using automation and AI agents to reshape customer service, support, and sales.
Editor's picks
- 01The 15 Best Intercom Alternatives for 2026Sep 4, 2025
- 02AI Website Widget Examples Transforming Customer ExperienceSep 4, 2025
- 03Never miss a customer's contact details againAug 20, 2026
- 04How to Recover Abandoned Carts in WooCommerceAug 20, 2026
- 05Text Joins the Text Solution Program LineupAug 20, 2026
Latest articles
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How to recover abandoned carts on Shopify with Text
Two thirds of carts never convert, and Shopify can't see most of them. How to recover Shopify abandoned carts in the chat, before the shopper goes. 9 min read -
WordPress customer service: tools and setup guide
A practical guide to WordPress customer service: the four-layer support stack, plugin vs. hosted platforms, and more. 12 min read -
Best live chat apps for Shopify: The 5 best picks in 2026
Five Shopify live chat apps compared on order data, AI pricing, and the caveats the vendors would rather not advertise. Which app wins? 9 min read -
Best live chat plugins for WooCommerce in 2026
We compared 6 live chat plugins for WooCommerce — on cart visibility, AI, pricing, and store integration to help you pick the right fit. 12 min read -
WooCommerce order tracking: setup guide for support teams
WooCommerce ships without carrier tracking or a "Shipped" status. Here's the 3-layer fix — tracking plugin, TrackShip automation, and AI chat. 12 min read
Categories
More articles
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Webflow apps vs custom code: how to add live chat without breaking your site
Webflow has no plugin system, so live chat only installs two ways: a Marketplace App or custom code. Here's how each one works. 11 min read -
Webflow customer service: setting up chat and ticketing
Webflow gives you a website, not a way to answer the people on it. Here's how to add live chat and ticketing. 11 min read -
Best chatbot for Shopify: 6 picks for 2026
We tested six Shopify chatbots on live order data, real automation, and the six-month bill — see which ones actually pay for themselves in 2026. 9 min read -
July Summary: WooCommerce, Klaviyo, Smarter Widget, and More
New Text features partners can promote or build with, from WooCommerce support to Google Cloud Marketplace. 3 min read -
The 11 Best Conversational AI Platforms for 2026
11 conversational AI platforms, ranked on natural language understanding, integrations, and AI voice agents — not feature lists. 20 min read -
Best live chat for WordPress: 6 plugins, priced and compared
6 WordPress live chat plugins compared by price, WooCommerce integration, and AI automation. See which one fits your store before you install. 10 min read -
Spot your highest-value conversations without opening them
Active cart badges now show cart value next to any conversation in Inbox. Live now for every account. 1 min read -
Fix a Customer field without starting over
Add, edit, or delete Custom Customer fields from a dedicated Settings page. Fix mistakes as your needs evolve. 1 min read -
Decide what happens when no one's there to answer
Set what customers see when agents are offline, and your AI Agent is off — keep chat open or show a form instead. 1 min read -
Enterprise Customer Support Software Built for the Cases Nobody Else Can Handle
Inside Text's enterprise infrastructure, the security stack, compliance certifications, and analytics built for complex support cases. 11 min read -
MCP and AI Agents Are the Conversation Your Technical Clients Are Already Having
Model context protocol gives Text partners a new way to sell AI agents, turning integration work into billable projects. 11 min read -
Customer Service Automation Software That Actually Earns You Repeat Business
A partner's guide to selling automation that turns support tickets into revenue, backed by real client results. 26 min read -
The Help Desk Ticketing Software Inside Text That Turns Support Costs Into Partner Revenue
A partner's guide to Text's ticketing functionality, the features, the proof, and the arguments that turn support tickets into revenue. 19 min read -
Why Omnichannel Customer Support Software Sells Itself to Every Client You Have
Omnichannel customer support software turns channel sprawl into a single inbox, and turns every client conversation into a bigger contract. 16 min read