Back to authors Back to authors
Phil Forbes

Phil Forbes

SEO & Content Marketer

My articles

How to Implement Automated Text-Based Customer Support Effectively

Imagine you're running an e-commerce store. It's midnight, and a customer from the other side of the globe is trying to place an order but encounters a payment issue. In the pre-automated support era, they would have had to wait for business hours for a response. Now,... read more

13 minutes
Nov 8, 2023