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Learn how to optimize your operations with text. We cover everything from API integrations to machine learning and sentiment analysis.
Emerging Automation Trends in Customer Service: An Insight
The state of affairs of customer service is undergoing a seismic shift. With technology at the helm, businesses are exploring new frontiers, ensuring they meet and exceed customer expectations. Grow sales with ChatBot Optimize your sales process. Leverage customer experience for... read more
The Customer Self-Service Portal: Empowering People with Knowledge and Resources
When we talk about self-service portals, we're diving into a world where convenience meets technology. Imagine a place where your customers can find answers, solve problems, and make decisions without needing to pick up the phone or wait in a queue. That's the essence... read more
Connect with customers
LiveChat is a complete customer service platform that delights your customers and fuels your sales
Opinion Mining: Understanding the Emotions in Text
In the vast expanse of digital content, opinions are expressed in various forms and on countless topics. Understanding these sentiments can be invaluable for businesses, researchers, and policymakers alike for market research, product improvement and much more. This is where... read more
How to Implement Automated Text-Based Customer Support Effectively
Imagine you're running an e-commerce store. It's midnight, and a customer from the other side of the globe is trying to place an order but encounters a payment issue. In the pre-automated support era, they would have had to wait for business hours for a response. Now,... read more
Driving Customer Service Innovation Through KPI Automation
In the competitive landscape of e-commerce and SaaS, excellence in service delivery is paramount. This is where KPI automation's strategic and careful implementation becomes a game-changer. KPI automation integrates technology to systematically track and analyze the most... read more
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Chatbot Design Essentials: Ensuring Seamless User Interactions
Chatbots have revolutionized the way businesses interact with their customers. They're no longer just optional digital tools but essential for providing outstanding user experiences. So, how do you design a chatbot that doesn't just chat but truly connects? Role of... read more
How to Use Chatbots in Customer Service to Automate Support
The beginning of October marks a special time in the calendar for every customer service agent — Customer Service Week. Since 1992, when the U.S. Congress proclaimed it as a national event, it’s been celebrated worldwide to show appreciation for people who serve customers.... read more
9 minutes
Oct 26, 2023
Text Clustering in Recommendation Systems: Personalizing Recommendations with Similarity Analysis
Ever felt like your favorite online platform just 'gets' you? That uncanny knack Spotify has for introducing you to your next favourite song, or how Netflix seems to know the exact series you'd binge-watch next? It's not serendipity; it's sophisticated... read more
Introduction to Multilingual Sentiment Analysis
Understanding and interpreting sentiment across linguistic boundaries is a pivotal aspect of communication and decision-making. Multilingual sentiment analysis (MSA), the art of deciphering emotions and opinions expressed in diverse languages, has emerged as a dynamic field at... read more
The Role of Language Detection in Content Moderation and Filtering
In the vast universe of online communities, user-generated content has become the backbone of engagement. Every type of content, from reviews to comments, is pivotal in shaping the digital experience. However, the moderation process becomes paramount with this surge in human... read more
Using Artificial Intelligence in Customer Support and LiveChat: Smart Tag Suggestions
Artificial Intelligence (or AI for short) has become quite the buzzword recently. We're hearing how it's changing how we live, eliminating jobs, becoming creative, threatening our privacy, and so much more. Each day, a new app, SaaS product, or tool pops up, saying how... read more
Linguistic Identity Detection Techniques: From Statistical Models to Machine Learning
Ever wondered how platforms discern between British English and American English? Or how can they tell if a text was written by a native speaker or not? That's the magic of linguistic identity detection. This intricate technology is more than just a behind-the-scenes player;... read more
Exploring a Social Media Sentiment Analysis Project: Unveiling Best Practices and Insights
We live in a time where our words and opinions are dispersed across the vast expanse of social media. Deciphering the emotions that underscore these expressions has become a formidable challenge. Enter sentiment analysis: a remarkable facet of natural language processing that... read more
The Complete Guide to Messaging APIs: Benefits, Integration, and Best Practices.
In the age of seamless interconnectivity, where every virtual interaction shapes our digital narrative, the conduits facilitating these exchanges remain enigmatic heroes. Welcome to Messaging APIs – an intricate code and communication web underpinning the real-time application... read more