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Learn how to optimize your operations with text. We cover everything from API integrations to machine learning and sentiment analysis.

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LiveChat is a complete customer service platform that delights your customers and fuels your sales

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From Chaos to Clarity: Mastering Text Clustering

Understanding customer feedback is crucial in the digital business environment, especially for e-commerce platforms. However, this feedback's vast and unstructured nature poses a significant challenge. Text clustering, a sophisticated data analysis technique, is crucial in... read more

16 minutes
Nov 30, 2023

Emerging Automation Trends in Customer Service: An Insight

The state of affairs of customer service is undergoing a seismic shift. With technology at the helm, businesses are exploring new frontiers, ensuring they meet and exceed customer expectations. Grow sales with ChatBot Optimize your sales process. Leverage customer experience for... read more

11 minutes
Nov 28, 2023

Opinion Mining: Understanding the Emotions in Text

In the vast expanse of digital content, opinions are expressed in various forms and on countless topics. Understanding these sentiments can be invaluable for businesses, researchers, and policymakers alike for market research, product improvement and much more. This is where... read more

13 minutes
Nov 16, 2023

How to Implement Automated Text-Based Customer Support Effectively

Imagine you're running an e-commerce store. It's midnight, and a customer from the other side of the globe is trying to place an order but encounters a payment issue. In the pre-automated support era, they would have had to wait for business hours for a response. Now,... read more

13 minutes
Nov 8, 2023

Driving Customer Service Innovation Through KPI Automation

In the competitive landscape of e-commerce and SaaS, excellence in service delivery is paramount. This is where KPI automation's strategic and careful implementation becomes a game-changer. KPI automation integrates technology to systematically track and analyze the most... read more

12 minutes
Nov 7, 2023

Chatbot Design Essentials: Ensuring Seamless User Interactions

Chatbots have revolutionized the way businesses interact with their customers. They're no longer just optional digital tools but essential for providing outstanding user experiences. So, how do you design a chatbot that doesn't just chat but truly connects? Role of... read more

13 minutes
Oct 27, 2023

How to Use Chatbots in Customer Service to Automate Support

The beginning of October marks a special time in the calendar for every customer service agent — Customer Service Week. Since 1992, when the U.S. Congress proclaimed it as a national event, it’s been celebrated worldwide to show appreciation for people who serve customers.... read more

Daria Zaboj
9 minutes
Oct 26, 2023