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Learn how to optimize your operations with text. We cover everything from API integrations to machine learning and sentiment analysis.
Customer Service Automation: Enhancing Efficiency and Customer Experience
It’s a busy midweek morning, and you’re in a rush to get to work. You get into your car, try to start it, and nothing. In a fit of anxiety and frustration, you call the roadside assistance number, fully prepared to sit on hold and push buttons until you get to someone. Instead,... read more
How User-Generated Content Helps Improve Ecommerce Product Recommendations
When you run an ecommerce store, you quickly learn that some customers don’t know what they want to buy until you show it to them. Think of a confused shopper in a hardware store, unsure what type of drill they need to fix a broken cabinet at home. This customer will need expert... read more
9 minutes
May 14, 2024
Connect with customers
LiveChat is a complete customer service platform that delights your customers and fuels your sales
Understanding Named Entity Recognition: Extracting Key Information from Unstructured Data
If Coleridge wrote “The Rime of the Ancient Mariner” in this century, he would have probably replaced water in “...water, water everywhere” with data. It’s true, data is everywhere. But both you and I know the truth: Even when we’re drowning in data, most of it is unusable... read more
9 minutes
Mar 29, 2024
Customer Self-Service Portals: Empowering People with Knowledge and Resources
Modern customers are tech-savvy, informed, and self-sufficient. They prefer to find solutions on their own time, using self-service options, before contacting support agents. Therefore, they expect quick and straightforward answers that do not require long phone calls or waiting... read more
9 minutes
Mar 6, 2024
Optimizing Automated Workflows for Efficiency and Customer Satisfaction
Customer service is the single most important element of your company’s public perception. You can boast the best product in the market and lightning-fast delivery times, but if customers are unhappy after interacting with your company, then it’s all for nothing. That’s why... read more
9 minutes
Feb 13, 2024
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Creating Dynamic Visual Content with Text-to-Video Tools
Our eyes are always wide open. It’s not a clever quip but a fact. Last year’s data shows we watch videos for 17 hours every week! This insatiable appetite for videos is every marketer and content creator’s dream come true — an incredible opportunity that can be capitalized on in... read more
8 minutes
Feb 7, 2024
Automating Customer Service Tickets: Streamlining Issue Resolution with Ticketing Systems
What would you do if the medium rare steak you ordered at a fancy restaurant came out looking like Gordon Ramsay’s worst nightmare on a plate? You could return it, ask for a replacement, or have the restaurant waive the bill. The restaurant has to make it up to you. After all,... read more
7 minutes
Jan 24, 2024
How to Choose the Right Text Tools for Customer Service Automation in Text-based Channels
Customer service software is crucial to improve customer experience. Everyone would agree that customers love personalized and immersive experiences while interacting with a brand. They want to feel loved and a major part of the brand. Hence, you need the best customer service... read more
8 minutes
Jan 17, 2024
Exploring the World of Text Generation: Revolutionizing Customer Service with Text Generators
Imagine a world without words for a second. Okay, make it three seconds so your imagination is stretched. Imagine the impossibilities in that scenario, and you'll agree that words are as powerful as they're remarkable. They are the very fabric of language that gets... read more
8 minutes
Dec 13, 2023
The Impact of NLP, Text Analytics, and Language Detection: Transforming Customer Interactions
Customers are constantly communicating. Whether it's a 5-star review about a recently purchased product or the harvested text from a customer support call, there is now a sea of data points, allowing businesses to better understand their customer base. But how exactly are... read more
10 minutes
Dec 5, 2023
From Chaos to Clarity: Mastering Text Clustering
Understanding customer feedback is crucial in the digital business environment, especially for e-commerce platforms. However, this feedback's vast and unstructured nature poses a significant challenge. Text clustering, a sophisticated data analysis technique, is crucial in... read more
Emerging Automation Trends in Customer Service: An Insight
The state of affairs of customer service is undergoing a seismic shift. With technology at the helm, businesses are exploring new frontiers, ensuring they meet and exceed customer expectations. Grow sales with ChatBot Optimize your sales process. Leverage customer experience for... read more
The Customer Self-Service Portal: Empowering People with IT
When we talk about self-service portals, we're diving into a world where convenience meets technology. Imagine a place where your customers can find answers, solve problems, and make decisions without needing to pick up the phone or wait in a queue. That's the essence... read more
Opinion Mining: Understanding the Emotions in Text
In the vast expanse of digital content, opinions are expressed in various forms and on countless topics. Understanding these sentiments can be invaluable for businesses, researchers, and policymakers alike for market research, product improvement and much more. This is where... read more
