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Learn how to optimize your operations with text. We cover everything from API integrations to machine learning and sentiment analysis.
In the competitive landscape of e-commerce and SaaS, excellence in service delivery is paramount. This is where KPI automation's strategic and careful implementation becomes a game-changer. KPI automation integrates technology to systematically track and analyze the most... read more
Chatbots have revolutionized the way businesses interact with their customers. They're no longer just optional digital tools but essential for providing outstanding user experiences. So, how do you design a chatbot that doesn't just chat but truly connects? Role of... read more
The beginning of October marks a special time in the calendar for every customer service agent — Customer Service Week. Since 1992, when the U.S. Congress proclaimed it as a national event, it’s been celebrated worldwide to show appreciation for people who serve customers.... read more
9 minutes
Oct 26, 2023
Ever felt like your favorite online platform just 'gets' you? That uncanny knack Spotify has for introducing you to your next favourite song, or how Netflix seems to know the exact series you'd binge-watch next? It's not serendipity; it's sophisticated... read more
Understanding and interpreting sentiment across linguistic boundaries is a pivotal aspect of communication and decision-making. Multilingual sentiment analysis (MSA), the art of deciphering emotions and opinions expressed in diverse languages, has emerged as a dynamic field at... read more
In the vast universe of online communities, user-generated content has become the backbone of engagement. Every type of content, from reviews to comments, is pivotal in shaping the digital experience. However, the moderation process becomes paramount with this surge in human... read more
Artificial Intelligence (or AI for short) has become quite the buzzword recently. We're hearing how it's changing how we live, eliminating jobs, becoming creative, threatening our privacy, and so much more. Each day, a new app, SaaS product, or tool pops up, saying how... read more
Ever wondered how platforms discern between British English and American English? Or how can they tell if a text was written by a native speaker or not? That's the magic of linguistic identity detection. This intricate technology is more than just a behind-the-scenes player;... read more
We live in a time where our words and opinions are dispersed across the vast expanse of social media. Deciphering the emotions that underscore these expressions has become a formidable challenge. Enter sentiment analysis: a remarkable facet of natural language processing that... read more
In the age of seamless interconnectivity, where every virtual interaction shapes our digital narrative, the conduits facilitating these exchanges remain enigmatic heroes. Welcome to Messaging APIs – an intricate code and communication web underpinning the real-time application... read more
The way businesses communicate with their customers has undergone a profound transformation. No longer reliant on just one method, businesses today grapple with the demand for consistent communication across multiple platforms. From emails and SMS to web chats and social media,... read more
Amidst a swiftly evolving technological landscape, the transformative potential of deep learning analytics gleams brilliantly. At its core, analyzing a deep learning model empowers businesses to reveal concealed correlations and trends within extensive datasets. Armed with the... read more
In today's digital age, an enormous amount of textual data is generated every second. From social media posts and customer reviews to news articles and online forums, this vast amount of text contains valuable information about people's opinions, emotions, and... read more
Customer experience has become somewhat of a battlefield. Data shows that 89% of businesses compete primarily based on customer experience. The modern consumer buys products that meet their needs, but the experience around the purchase, the product, and the brand are quickly... read more
