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The Role of Text Recognition in Modern Applications

For centuries, society relied almost exclusively on paper for its record-keeping needs. Then, computers came along and changed how we store information, making it much easier to access. Digitization meant that even an obscure bit of trivia from an out-of-print encyclopedia was... read more

Aleksandra Tadrzak
8 minutes
Feb 1, 2024

From Data Analysis to Storytelling: Learn About Revolution

In customer service, data analysis involves gathering and evaluating data from several touchpoints, such as client feedback, website comments, call center interactions, and in-person interactions. One of the best ways to understand existing customers, inspire their loyalty, and... read more

Contributing Author and Aleksandra Tadrzak
8 minutes
Jan 29, 2024

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API Integration: Best practices for Leveraging Messaging APIs

So, you deployed a chatbot on your messaging app. It interacts with your customers and provides support. But when confronted with complex problems beyond its comprehension, the chatbot routes the queries to your customer service software applications, where a live agent can... read more

Aleksandra Tadrzak
8 minutes
Jan 26, 2024

Contact Center: Enhancing Customer Support through Language Analytics

Research shows that 60% of customers change brands because of poor contact center experience. That’s why your contact center performance needs to be impeccable if you want to surpass customer expectations and inspire customer loyalty. Adopting new-age technology like natural... read more

Contributing Author
8 minutes
Jan 22, 2024

Multilingual Environments: Benefits and Applications of Language Detection

In an increasingly interconnected world, language detection tools are rising to prominence and becoming an essential asset in the global marketplace. Companies are constantly expanding their reach and catering to a diverse customer base. In the process, they need efficient and... read more

Contributing Author
8 minutes
Jan 16, 2024

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Ensuring Security and Privacy in Messaging API: Expert Strategies and Considerations

Companies increasingly rely on messaging APIs to automate text communications to streamline customer interactions. However, ensuring the security and privacy of this sensitive data exchanged through these channels while maintaining convenience and efficiency remains a significant... read more

Contributing Author
9 minutes
Jan 9, 2024

Business Insights: How to Organize and Categorize Your Textual Data

Handling complex data can be a daunting task. For unstructured data, the demand can be higher for several reasons, such as noise in data, changing trends, and the ambiguity of the language. However, you need to understand data models to make informed decisions about your... read more

Contributing Author
7 minutes
Jan 5, 2024

Boosting Productivity with Advanced Text Editors

We live in a technology-driven world where the amount of information we consume and create daily is nothing short of astounding. In this fast-paced setting, productivity is key for business leaders to stay competitive. Likewise, professionals require efficient workflows that can... read more

Contributing Author
9 minutes
Jan 4, 2024

Text Summarization: Distilling Key Information

Text summarization helps generate a summary of customer feedback or reviews about different products. It's not solely focused on customer service but helps in that department. By using natural language processing (NLP) techniques, businesses can quickly identify the most... read more

Contributing Author
6 minutes
Dec 29, 2023

The Importance of Sentiment Analysis in Understanding Customer Feedback

Sentiment analysis, or opinion mining, uses natural language processing (NLP) and machine learning (ML) to determine the emotional tone behind online conversations. This is helpful for customer feedback. Depending on the amount of data to be analyzed and the required level of... read more

Contributing Author
8 minutes
Dec 24, 2023

Captivating Audiences: An Introduction to Text Animation

Have you ever got a random email with bright-colored text moving like a wave or dancing? That's text animation, and you can make it move out of order, side to side, or up and down. You're not limited to one font or color, so you can match it to your brand's... read more

Contributing Author
9 minutes
Dec 22, 2023

How Text Analytics Tools Can Empower Your Business

Have you heard about text data? Are you concerned about its relevance to your business? Do you think it’s impossible to democratize text analytics because you lack technical expertise? Are you a small business that wants to grow using user-friendly tools? Then, this article is... read more

Contributing Author
8 minutes
Dec 18, 2023

From Text to Voice: Advancements in Text-to-Speech Technology

You're reading this article for one reason. You're curious about the advancements in text-to-speech (TTS) technology. Another reason is that you want to explore ways TTS can upscale your business. Oops! Did I mention two reasons? Well, there you have it! In any case,... read more

Contributing Author
8 minutes
Dec 15, 2023