LiveChat helps you delight your customers and fuels your sales.

Learn

Do you want to learn new things about text technologies? You’re in the right place!

All You Need to Know about Text-Based Recommendations for Social Media

Social media is a window to the rest of the world. Every day, billions of people log in to Instagram, Facebook, TikTok, and other social media platforms to consume news, be entertained, and connect with their friends, colleagues, and relatives. Their experiences on these... read more

Aleksandra Tadrzak
9 minutes
May 21, 2024

All You Need to Know about Text-Based Recommendation Methods

In every line of business, anticipating customers' needs puts you in a position to serve them better. The goal of every customer experience and point of interaction should always be to exceed their expectations and encourage them to explore more items to purchase. The tricky... read more

Aleksandra Tadrzak
10 minutes
May 6, 2024

Connect with customers

LiveChat is a complete customer service platform that delights your customers and fuels your sales

How to Use Text-Based Sentiment Analysis for Ecommerce Communication

To succeed in the competitive ecommerce field, sellers must always have their finger on the pulse of their customers’ opinions. As an ecommerce retailer, it works to your advantage when you can track how customers and potential buyers feel about your brand and store. This is why... read more

Aleksandra Tadrzak
9 minutes
Apr 29, 2024

Are Text-Based Recommendation Systems Effective?

Personalized recommendations shape every internet user’s online experience. These users generate a wealth of data by browsing and sharing it with websites and online portals, like ecommerce platforms. Ecommerce companies can use this data to train their text-based recommendation... read more

Aleksandra Tadrzak
9 minutes
Apr 25, 2024

Topic Modeling: Extracting Themes and Patterns from Textual Data

If you spent any time on the internet in the last 12 months, you’re of how artificial intelligence (AI) has captured the world’s imagination. Churning out masterful artwork in seconds and carrying on authentic, human-like conversations is just the tip of the iceberg. AI is also... read more

Aleksandra Tadrzak
9 minutes
Apr 10, 2024

Stay updated

Get monthly insights hand-picked by our editorial team. Act on it.

Building Trust in Text-based Customer Support: Tips for Authentic Communication

Customer service has evolved into a defining and important aspect of modern brands, with almost all consumers reporting that it influences where they shop. 86% of customers consider communicating with a real person at a given business crucial. Without the confidence of a quality... read more

Marisa Wilson
11 minutes
Mar 12, 2024

The Future of Customer Service: Exploring AI and Automation Trends

Some people fear automation and AI and others want to overuse it. Whatever your relationship is with AI, research shows that human-like AI can be highly beneficial in customer service. A study conducted by Solvvy shows that approximately 80% of users will use chatbots when the... read more

Marisa Wilson
9 minutes
Mar 5, 2024

The Power of Text Extraction

According to statistics, approximately 80% of text data is unstructured, which means it's not organized in a predefined manner, isn't searchable, and is almost impossible to manage. This means it's essentially useless. Companies face a significant challenge in... read more

Marisa Wilson
9 minutes
Feb 6, 2024

Content Moderation and Filtering Using Language Detection

Most of us spend hours online every day without ever considering how content moderation shapes our experience. Everything you see while browsing the internet has had to pass through a content filter. The remarkable aspect of content moderation and filtering is that it is almost... read more

Aleksandra Tadrzak
8 minutes
Feb 5, 2024

The Role of Text Recognition in Modern Applications

For centuries, society relied almost exclusively on paper for its record-keeping needs. Then, computers came along and changed how we store information, making it much easier to access. Digitization meant that even an obscure bit of trivia from an out-of-print encyclopedia was... read more

Aleksandra Tadrzak
8 minutes
Feb 1, 2024

From Data Analysis to Storytelling: Learn About Revolution

In customer service, data analysis involves gathering and evaluating data from several touchpoints, such as client feedback, website comments, call center interactions, and in-person interactions. One of the best ways to understand existing customers, inspire their loyalty, and... read more

Contributing Author and Aleksandra Tadrzak
8 minutes
Jan 29, 2024

API Integration: Best practices for Leveraging Messaging APIs

So, you deployed a chatbot on your messaging app. It interacts with your customers and provides support. But when confronted with complex problems beyond its comprehension, the chatbot routes the queries to your customer service software applications, where a live agent can... read more

Aleksandra Tadrzak
8 minutes
Jan 26, 2024

Contact Center: Enhancing Customer Support through Language Analytics

Research shows that 60% of customers change brands because of poor contact center experience. That’s why your contact center performance needs to be impeccable if you want to surpass customer expectations and inspire customer loyalty. Adopting new-age technology like natural... read more

Contributing Author
8 minutes
Jan 22, 2024